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161
Telephone Features Programming Guide
Appendix A
Feature codes
This appendix provides a quick reference for Business Communications Manager features
available by pressing the Feature (≤) button on M-series telephones, Business Series Terminals
(T-series), and IP telephones. Table 15 provides feature names sorted in alphabetical order and
numerically, by feature code.
The portable handsets, such as Companion, DECT, and NetVision telephones, do not support all
call features, or they may have alternate ways of using the feature codes. Refer to Chapter 14,
“Cordless telephones and features,” on page 145 for lists of supported features, and to the user
documentation for the specific product to find out how to use the codes on each type of set.
Table 15 Features sorted by feature name and by activation code
Sorted by feature name Sorted by activation code
Feature name Activation code Activation code Description
Call Center agent login/log
out
≤·‚› ≤‚
Speed Dial - Activate
Call Center agent make
busy/ready
≤·‚° ≤•‚
Button inquiry
Call Center queue status
≤·‚· ≤⁄
Messages - Send
Alarm time
≤°‡fi ≤£⁄
Messages - Cancel Send
Alarm time - Cancel
≤£°‡fi ≤•⁄
Autodial - External
Alarm time (HS admin set)
≤°‡‡ ≤¤
Ring Again
Autodial - External
≤•⁄ ≤£¤
Ring Again - Cancel
Autodial - Internal
≤•¤ ≤•¤
Autodial - Internal
Auto Hold
≤‡‹ ≤‹
Conference Call
Background Music
≤°fl ≤•‹
Memory buttons - Program
Background Music - Cancel
≤£°fl ≤›
Call Forward
Button inquiry
≤•‚ ≤£›
Call Forward - Cancel
Call Charge Indication
≤°⁄° ≤•›
Speed Dial - Add, change
Call Duration Timer
≤‡‡ ≤fi
Last Number Redial
Call Forward
≤› ≤•fi¤‚
Find available SWCA
Call Forward - Cancel
≤£› ≤•fi¤⁄
to
≤•fi‹fl
System Wide Call
Appearance (SWCA)
Call Forward to Voice Mail
≤·°› ≤•fi‹‡
Find oldest SWCA
Call Information
≤°⁄⁄ ≤•fi‹°
Find newest SWCA
Call Log - Delete items
(Auto Bumping)
≤°⁄fi ≤•fl
Ring Type
- Business Communications 1
- Manager 2.5 1
- Telephone Features 1
- Programming Guide 1
- Trademarks 2
- Contents 3
- Chapter 3 4
- Chapter 4 5
- Chapter 5 5
- Chapter 6 6
- Chapter 7 7
- Chapter 8 7
- Chapter 9 8
- Chapter 12 10
- Chapter 13 10
- Chapter 14 11
- Chapter 15 11
- Before you begin 17
- Text conventions 18
- Acronyms 18
- Emergency 911 Dialing 19
- Related publications 20
- Chapter 1 21
- < > 25
- Telephone buttons 26
- Press 27
- Enter the feature code 27
- Display exceptions 28
- Buttons under the display 28
- Memory buttons 29
- Program buttons 29
- Name a telephone or a line 30
- Extension numbers 30
- Line assignment 30
- Prime line 31
- Private line 31
- Target line 31
- Overflow call routing 31
- Chapter 2 33
- Answering calls 33
- Line buttons 34
- What line indicators mean 35
- Priority call 36
- Customize your CAP(N) module 38
- Directed Pickup 39
- Trunk Answer 40
- Answer DNs 41
- Answer keys 42
- Listen to a call as a group 43
- Make a call 45
- Using line pools 47
- Automatic dial 49
- Pre-dial 49
- Priority Call 49
- Ring Again 50
- Create a conference call 51
- Disconnect one party 52
- Holding two calls 53
- Put a conference on hold 53
- Split a conference 53
- Leave a conference call 54
- Conference call prompts 54
- Time-saving features 55
- Last Number Redial 57
- Programming speed dialing 58
- Speed dial prompts 59
- Saved Number Redial 60
- Saved Number redial prompts: 61
- Prevent Saved Number Redial 61
- Handling calls 63
- Listen on hold 64
- Hold a call exclusively 64
- Call Queuing 64
- Transfer calls 65
- Cancel a transfer 66
- Transfer prompts 66
- Call Park 68
- Callback 69
- Programming SWCA keys 71
- Manually associating a call 74
- Parking a call to an SWCA key 74
- Transferring calls 75
- Conference calls 75
- Auto-Hold 76
- Forward your calls 77
- Call Foward prompts 78
- Programming Call Forward 78
- Line redirection 79
- Turn on Line Redirection 80
- Cancel Line Redirection 81
- Line Redirection prompts 81
- DND on Busy 82
- Allowing DND 83
- Communicating in the office 85
- Page Shortcuts 86
- Creating page zones 86
- Messages 87
- Send a message 88
- Review your messages 88
- Reply to a message 89
- View messages you sent 90
- Message prompts 90
- Voice Call 91
- Voice Call Deny 92
- Voice Call prompts 92
- Track your incoming calls 93
- Call Log options 94
- Log a call manually 94
- Delete old log items 94
- View your Call Log 94
- View a Call Log item 95
- Erase log items 95
- Make a call using Call Log 95
- Call log prompts 95
- Change your Call Log password 97
- Delete an assigned password 97
- Customize your telephone 99
- Change the type of ring 100
- Adjust the ring volume 100
- Programming feature codes 101
- Button inquiry 101
- Erase a feature button 102
- Feature button prompts 102
- Default button assignments 103
- P0937240 03.1 104
- PBX Button Numbers DID 105
- M7324 button mapping 106
- Move line buttons 108
- Chapter 10 111
- Telephone features 111
- Stop calls 112
- Refuse to answer a call 112
- Handsfree and Mute 113
- Mute Handsfree 114
- Handsfree 114
- Hearing aid compatibility 115
- Call Duration Timer 115
- Accidental disconnect 115
- Disconnect supervision 116
- Background music 116
- Chapter 11 117
- System features 117
- Restriction service 118
- Ringing service 118
- Routing service 119
- Turn services on and off 120
- User passwords 122
- Special telephones 123
- Control telephone 124
- Set lock 124
- Auxiliary ringer 125
- Host System dialing signals 125
- Long Tones 126
- Run/Stop 126
- Pulse or tone dialing 127
- Maintain security 128
- Change your Class of Service 129
- Voice mail 130
- Service provider features 130
- Call Forward 131
- Automatic Call Back 131
- Automatic Recall 131
- Malicious Caller ID (MCID) 132
- Hunt Groups 133
- Members of the group 134
- Hospitality Services 137
- Alarm time (AL) feature 138
- Turn off an alarm 140
- Room occupancy 141
- Room condition 142
- Decreased voice quality 146
- Companion features 146
- Directed Call Pickup 147
- Group Pickup 147
- Language selection 147
- DECT handsets 148
- ABC DEF 149
- GHI JKL MNO 149
- PQRS TUV WXYZ 149
- Wireless IP telephones 150
- Making calls 151
- Receiving calls 151
- Handling two calls 151
- Releasing calls 151
- Using the display menu 152
- Ending feature sessions 153
- Feature restraints 153
- Supported features 154
- Troubleshooting alarm codes 157
- Test the telephone buttons 158
- Test the telephone headset 158
- Test the telephone speaker 159
- Appendix A 161
- Feature codes 161
- Feature codes 165 165
- 166 Feature codes 166
- Appendix B 167
- Numerics 172
- 188 Index 188
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