Nortel-networks T7316 User Manual download pdf (Page 133)

133

Telephone Features Programming Guide

Chapter 12

Hunt Groups

The Hunt Groups feature allows access to a group of Business Communications Manager

telephones by entering a single extension number. This ensures that calls easily route to the

appropriate group.

Hunt Groups are used in conditions where a group of people performing the same task answer a

number of related telephone queries.

Some typical uses of Hunt Groups are:

• a sales department answering questions on product prices or availability

• a support department answering questions describing the operation of a product

• an emergency department answering calls for help

As an example, consider Hunt Groups that route calls to a support service such as a help line for a

software company. Specialists handling Product A can be in one group. Specialists handling

Product B can be in another group. Incoming calls hunt for the next available telephone in the

appropriate group. If no telephone is available, the call is placed in a queue or is routed to an

overflow telephone.

Hunt Group programming features

(Unified Manager Programming)

You need to start a Unified Manager session to program this feature. For more information about

programming using Unified Manager, see the Business Communications Manager Programming

Operations Guide.

You can make programming changes to the following Hunt Group settings:

• members of a group and member position in a group

• line assigned to a group

• distribution of incoming calls

• how long the system looks for available members

• where a call goes if all members are busy

Features affected by Hunt Groups include:

• Call Forward All Calls

• Call Forward No Answer

• Call Forward on Busy

• Group Pickup

• Transfer via Hold

• Priority Call

• Line Redirection

• Page Zones

• Voi ce Ca ll

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Nortel-networks T7316 User Manual Page 133