Nortel-networks Meridian M3902 User Manual Page 1

Meridian DigitalTelephonesM3901M3902M3903M3904User GuideNortel Knowledge NetworkEnterprise Voice Solutions Customer Documentation

10M3900 Series Meridian Digital TelephoneM3902The M3902 has one Line (DN) Key, and three Programmable Soft Keys (self-labeled). M3902 telephone55

100Call Log and Personal Directory display and navigation To access the M3903 Callers List or Redial List using a Context Sensitive Soft Key or a Prog

101Call Log and Personal Directory display and navigationAccess your Personal Directory, Callers List, or Redial List (M3904)To access the M3904 Dire

102Call Log and Personal Directory display and navigation Call Log and Personal Directory password protection (M3903 and M3904)You can password protec

103Call Log and Personal Directory display and navigation 9. Press the Enter Key. 10. Press the Done Key to save changes.or/or/11. Press the Quit Key

104Call Log and Personal Directory display and navigation 6. Press the Select Key again to select Password enabled: ON. 7. Press the Off Key to disabl

105Call LogCall LogThe Call Log (available on the M3903 and M3904) records the name and number of incoming and outgoing calls and can be password pro

106Call Log If there are no new calls, you are presented with the first call in the old calls list.To make a call from the Callers List:1. Use the Nav

107Call Log3. Press the Select Key. or 4. Press the New Key to go to the top of the new calls list, or press the Old Key to go to the top of the old

108Redial List Redial ListThe Redial List (available on the M3903 and M3904) records your last 20 (M3904) or 5 (M3903) outgoing calls and can be passw

109Redial ListAccess and use the Redial List (M3904)To access the Redial List using the Directory/Log Key:/1. Press the Directory/Log Key.2. Use the

11M3900 Series Meridian Digital Telephone M3903The M3903 has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines co

110Access and use the Personal Directory Access and use the Personal DirectoryThe Personal Directory (available on the M3904) provides a personalized

111Access and use the Personal DirectoryExample: To enter the name and telephone number for Chris: 1. Dial the name using the key pad.Note: Press th

112Access and use the Personal Directory or/7. Press the Quit Key or the Directory/Log Key to exit.Add an incoming call/1. Press the Copy Key.The dis

113Access and use the Personal Directoryor/6. Press the Quit Key or the Directory/Log Key to exit.Note: You can edit the name or number before or af

114Access and use the Personal Directory Delete or edit a Personal Directory entry To delete a Personal Directory entry:1. Use the Navigation Keys to

115Access and use the Personal DirectoryDelete your Personal DirectoryTo delete your Personal Directory:1. Press the Delete List Key.The display show

116Access and use the Personal Directory Use Card ViewThe Card View feature provides additional information about the Personal Directory entry. To loo

117Access and use the Personal DirectorySearch for an entryYou can search for a particular entry in your Personal Directory. To search for an entry:

118Access and use the Personal Directory or4. Press Next to copy the incoming call without editing the name. Edit the number, if required (see notes f

119Set-to-Set MessagingSet-to-Set MessagingWith the Set-to-Set Messaging application activated (available on the M3903 and M3904), an internal caller

12M3900 Series Meridian Digital TelephoneM3904The M3904, has six Programmable Line (DN)/Feature Keys (self-labeled), with two features or lines config

120Set-to-Set Messaging 2. From the Edit Mode screen, use the dial pad to enter a text message. Press the Delete Key to delete a character. Press the

121Set-to-Set Messaging3. From the Edit Mode screen, use the dial pad to customize the message. Press the Delete Key to delete a character. Press the

122Corporate Directory Note 2: If messages have been provided by your network administrator, up and down arrows appear on the right side of the disp

123Corporate DirectoryNote 2: You do not need to enter the entire name. When the Done Key is pressed, the application will highlight the first dire

124Corporate Directory To exit the Corporate Directory application:or/Press the Quit Key or the Applications Key.To copy an entry from the Corporate D

125Virtual OfficeVirtual OfficeThe Virtual Office feature (available on the M3903 and M3904) allows you to log into a specially designated M3903 or M

126Virtual Office Note: If your Virtual Office telephone is configured as an M3903, you may only login to an M3903. If your Virtual Office telephone i

127M3901 Feature Operation M3901 Feature OperationM3901 is a one line telephone. The M3901 operates in a different way than the other M3900 serie

128M3901 Feature OperationLine (DN) KeyTo use the Line (DN) Key to make a call:/or1. Press the Line (DN) Key. orLift the handset. The Line (DN) Key

129M3901 Feature Operation Program a feature or an Auto DialYour network administrator may configure up to five features for your telephone. The

13 Your Telephone’s ControlsYour Telephone’s ControlsUse the Volume Control Bar to control the volume of the handset, headset, speaker, ringer, and ha

130M3901 Feature OperationUse Auto DialAuto Dial lets you dedicate a feature position to a specific telephone number. When the Features Key and assign

131M3901 Feature Operation To make a Speed Call:1. Lift the handset./2. Press the Features Key.3. Press the Dial Pad Number Key for the Speed Cal

132M3901 Feature OperationSet up a Conference callYou can set up a Conference call for up to six people (including yourself). Contact your network adm

133M3901 Feature Operation Activate Ring AgainUse the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Ag

134M3901 Feature OperationMake a callTo dial a number while on-hook:/1. Press the Line (DN) Key.2. Dial the number.3. Lift the handset and speak when

135Accessories for the M3900 Series telephones Accessories for the M3900 Series telephonesOptional items are available for use with your M3900 Se

136Accessories for the M3900 Series telephonesFull Duplex Hands Free ModuleThe Full Duplex Hands Free Module provides simultaneous audio paths for tra

137Flexible Feature Codes/Feature Access CodesMeridian 1 Flexible Feature Codes (FFCs)Call Detail Recording Charge AccountRadio Paging AccessRemote Ca

138Flexible Feature Codes/Feature Access Codes Meridian SL-100 Feature Access Codes (FACs)Account Code Directed Call Park RetrievalAnonymous Caller

139Index Aaccess the Personal Directory 110Accessory Connection Module (ACM)135account code 62, 64Analog Terminal Adapter (ATA) 135announcement 6

14Your Telephone’s ControlsThe Navigation Keys allow you to scroll through Menus and lists on the display./The Copy Key copies incoming or outgoing ca

140IndexM3902 62M3903, M3904 64Computer Telephony Integration Adapter (CTIA) 135, 136Conference 43, 56, 132M3902 53M3903, M3904 54Context Sensitive So

141Index Iindicator 16Information display 16Information line 16Intercom 31Internal Call Forward 49Interrupted dial tone 16Jjoin a callM3902 55M39

142IndexRedial List 108M3904Callers List 106Directories 100display 86key layout 12Options List 87Personal Directory 110Personal Directory, access 101R

143Index M3904 109Remote Access Directory Number 50Remote Call Forward 50Ring AgainM3901 133M3902 25M3903,M3904 26ring tone 17, 67, 69ring type 9

144Index

38While you are away from your desk: Call Forward

Copyright © 2008, Nortel Networks. All rights reserved.LEGAL NOTICEWhile the information in this document is believed to be accurateand reliable, exce

15 Your Telephone’s ControlsLine/Directory Number (DN) Key(s) are assigned to your M3902, M3903, or M3904. They can be a Primary Directory Number (PDN

16 Terms you should knowTerms you should knowAttendant — The attendant is a telephone operator in your organization.Call Log— The Call Log can be conf

17 Terms you should knowMeridian 1, Meridian SL-100— The Meridian 1 or the Meridian SL-100 is your office communications system.More... — The More Key

18Your telephone call featuresYour telephone call featuresYour network administrator assigns features to your programmable feature keys. Whenever this

19Your telephone call features To switch from handset to handsfree:1. Press the Handsfree Key. 2. Replace the handset.To use a headset: Connect a

38While you are away from your desk: Call Forward

20Your telephone call featuresActivate/deactivate Group listeningThe Group listening feature allows others to listen to a call through the speaker whi

21Your telephone call features To deactivate the Group listening option:/1. Press the Options Key.2. Use the Navigation Keys to scroll through th

22Your telephone call featuresUse the Predial featureThe Predial feature allows you to enter and preview a number containing up to 31 digits and make

23Make a call Make a callThis section describes features that you can use when you make a call. There are several ways to make a call from your M

24Make a callMake a call while on-hookTo make a call while on-hook, leave the handset in the cradle while you dial a number.To dial on-hook:1. Press a

25Make a call 2. Dial the number to be stored on the Auto Dial Key.Note 1: The number may contain up to 31 digits.Note 2: If you are storing a

26Make a callTo cancel Ring Again before notification:Press the Ring Again Key a second time before hearing the notification tone.Ring Again (M3903 an

27Make a call Redial last number calledLast Number Redial allows you to automatically redial the last number you dialed. This feature must be ena

28Make a callUse Speed Call (M3902)The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three

29Make a call Use Speed Call (M3903 and M3904)The Speed Call feature allows you to automatically dial frequently called numbers by entering a one

3 ContentsM3900 Series Meridian Digital Telephone 9M3901 ...

30Make a call3. Dial the Speed Call code assigned to the telephone number.The number is automatically dialed.Make a System Speed CallSystem Speed Call

31Make a call Make an Intercom callThe Intercom feature connects a group of people together through an Intercom Key. You can use the Intercom fea

32Answer a callAnswer a callWhen you receive an incoming call, your telephone rings and the LCD indicator flashes.To answer a call: orLift the handset

33While on an active call While on an active callThis section describes features that you can use while on an active call.Place a call on HoldUse

34While on an active call/3. When you hear the ring or a person answers, press the Transfer Key to complete the call transfer.The LED indicator goes f

35While on an active call To go back to the original call if the transfer is incomplete:/1. Press the Goodbye Key.2. Press the Line (DN) Key with

36While on an active callIf the transferred call is not answered, your telephone rings:1. Lift the handset.2. Press the Transfer Key and repeat the tr

37While on an active call To Park a call on the System Park DN or your own DN:Press the Park Key.If there is a System Park DN, the call automatic

38While on an active callTo retrieve a parked call:1. Lift the handset. or 2. Press the Park Key. On the Meridian SL-100, you can retrieve the call

39While on an active call To park a call on a DN other than the System Park DN on the Meridian 1:1. Press the Park Key.The screen displays Press

4 Draft 0.01ContentsUse Call Park (M3903 and M3904) ...38Calling Party Number (M3902) ...

40While on an active callTo retrieve a parked call on the Meridian 1:1. Lift the handset.2. Dial the DN where you parked the call.Note: If a parked ca

41While on an active call Calling Party Number (M3902)The Calling Party Number feature allows you to record a caller’s number, for accounting pur

42While on an active callTo record a charge account number (Meridian SL-100):1. Lift the handset and ask the calling party to hold2. Flash the switch

43While on an active call Trace a Malicious callMalicious Call Trace provides a way for you to trace nuisance calls. The feature is available for

44Incoming callsIncoming callsThis section describes features that you can use with incoming calls. Activate Automatic AnswerbackWhen Automatic Answer

45Incoming calls Use Call Pickup Call Pickup allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group. Th

46Incoming callsUse Call WaitingCall Waiting puts your current call on hold, while you answer an incoming call. Example: The attendant routes an outsi

47While you are away from your desk While you are away from your deskThis section describes features that you may wish to use when you are away f

48While you are away from your deskForward calls (M3903 and M3904)The Call Forward feature allows you to direct your calls to ring at another Line (DN

49While you are away from your desk Forward internal calls onlyInternal Call Forward allows only calls originating at internal DNs to ring at ano

5 ContentsOverride Feature ...66Forced Camp-on ...

50While you are away from your deskUse Remote Call ForwardThe Remote Call Forward feature allows you (from any telephone other than your own) to forwa

51While you are away from your desk To cancel Remote Call Forward:1. Lift the handset.2. If you call from a telephone outside the system, first d

52Secure your telephoneSecure your telephoneYou can lock your telephone with a password to prevent unauthorized use of your telephone. Note: This feat

53Talk with more than one person Talk with more than one personThis chapter describes features which allow you to talk with more than one person

54Talk with more than one personSet up a Conference call (M3903 and M3904)You can set up a Conference call for up to six people (including yourself).

55Talk with more than one person Join a call (M3902)The Call Join feature allows you to connect an incoming call to a call already in progress th

56Talk with more than one personSelectable Conferee Display and DisconnectYou can view the list of active conferees by using the Conferee Selectable D

57Talk with more than one person Use Group CallGroup Call automatically calls members of a predefined group, one at a time, until they have all a

58Talk with more than one personTo answer a Group Call: Lift the handset.Note 1: If you are on a call and you receive three 10-second tones, this is

59Work without interruption Work without interruptionThis chapter describes features that provide you with uninterrupted work time.Activate Make

6 Draft 0.01ContentsSelect Preferred name match ...94Set up area code ...

60Additional Call FeaturesAdditional Call FeaturesAuto Dial Transfer FeatureAuto Dial Transfer allows you to use your Auto Dial Key to transmit digits

61Additional Call Features Call Page to make an announcementCall Page allows you to make an announcement over the paging system. To make a page c

62Additional Call FeaturesCharge or Force Charge a call (M3902)Call Charge allows you to charge a call to a specific account. Forced Charge Account al

63Additional Call Features To charge a call to an account when you transfer a call:/1. Press the Transfer Key.The call is placed on hold.2. Press

64Additional Call FeaturesCharge or Force Charge a call (M3903 and M3904)Call Charge allows you to charge a call to a specific account. Forced Charge

65Additional Call Features 3. Dial the charge account number. Use the Clear Key or Delete Key to edit the number. Press the Exit Key to leave the

66Additional Call Features3. Dial the charge account number.You receive dial tone.4. Dial the number of the person you want to add to the conference.

67Additional Call Features Forced Camp-onForced Camp-on allows your telephone to automatically ring another telephone as soon as that telephone d

68Additional Call FeaturesEnhanced Override FeatureEnhanced Override allows you to override an active call after you have attempted a Forced Camp-on.

69Additional Call Features Station Camp-onStation Camp-on allows you to transfer an external call to a busy extension. When the busy extension di

7 ContentsUse Card View ...116Search for an entry ...

70Additional Call FeaturesPrivacy ReleasePrivacy Release allows one or more people who share your DN to join your call.To use Privacy Release while on

71Additional Call Features Radio PagingSome telephone systems can have an on-site Radio Paging system. This system feature allows you to page a p

72Additional Call Features2. Dial the Radio Paging Access FFC.You receive ringback/ring tone.Note 1: The person you have paged can proceed to any tel

73Additional Call Features Voice CallThe Voice Call feature allows you to page another person or make an announcement through someone else’s tele

74Additional Call Features4. Press the Play Key to play your first new message.Note: Use the More. . . Key to view additional message options.orororo

75Hospitality features Hospitality featuresThese hospitality features are intended for hotel operations use.Note: With the exception of Automatic

76Hospitality features/3. Press the Goodbye Key.Note: On the Meridian SL-100, after you enter the FAC, you receive a confirmation tone.To verify the t

77Hospitality features Message RegistrationMessage Registration allows you to read, change, or reset meters that log your hotel telephone calls.

78Hospitality featuresMaid IdentificationMaid Identification makes it easier to keep track of which maids clean which rooms. The maid enters the infor

79Hospitality features Room StatusRoom Status lets you read the status of a room using the display.To read the status of a room:1. Press the Room

8 Draft 0.01ContentsMeridian SL-100 Feature Access Codes (FACs) 138

80Meridian SL-100 CLASS FeaturesMeridian SL-100 CLASS FeaturesAnonymous Caller RejectionThe Anonymous Caller Rejection feature allows you to reject in

81Meridian SL-100 CLASS Features Automatic CallbackThe Automatic Callback feature allows you to enter a Feature Access Code (FAC) that will autom

82Meridian SL-100 CLASS FeaturesAutomatic RecallThe Automatic Recall feature allows you to enter a Feature Access Code (FAC) that will automatically s

83Meridian SL-100 CLASS Features Customer Originated TraceThe Customer Originated Trace feature allows you to activate an immediate trace of the

84Meridian SL-100 CLASS FeaturesCalling Name and Number Delivery BlockingThe Calling Name and Number Delivery Blocking feature allows you to control t

85Telephone displayTelephone displayThis section summarizes the display features of the M3902, M3903, and the M3904. Idle display is shown in the fol

86Telephone display M3904 displayThe upper portion of the display on the M3904 gives call status information, the lower display area is a three line f

87Options ListOptions ListThe Options List (available on the M3902, M3903, and M3904) allows you to customize certain characteristics of your phone.

88Options List Select a languageThe display is available in multiple languages. After you select Language. . . from the Options List menu,1. Use the N

89Options List5. Press the Select Key.6. Press the Dial Pad Key that is printed with the first letter in your new label. Press the key until the corr

9M3900 Series Meridian Digital Telephone M3900 Series Meridian Digital TelephoneThere are five models in the M3900 Series Meridian Digital Teleph

90Options List Change a Feature Key label (M3903 and M3904)You can change the name on the Programmable Line (DN)/Feature Keys (self-labeled). These ke

91Options ListNote 3: Use the Case Key to change the case of the letter, as needed. You can use the Delete Key to delete one character, or the Cle

92Options List Adjust Screen contrastThe Screen contrast option allows you to adjust the contrast of the display on your telephone. After you select S

93Options ListChoose Ring typeThe Ring type option allows you to choose from among the various ringing sounds available for your telephone model. Aft

94Options List Use Live dial padThe Live dial pad option (available on the M3904) allows you to press any dial pad key to automatically access a dial

95Options ListEnable Call timer The Call timer enable option measures how long you are on each call. After you select Call timer enable from the Opti

96Options List Use Headset port on callThe Headset port on call option (available on the M3904) requires that a lamp-type accessory be connected to th

97Options ListSet On-hook default pathThe On-hook default path option (available on the M3903 and M3904) automatically opens the voice path on either

98Options List Activate Group ListeningThe Group Listening feature enables you to talk on the handset to one party while other people listen to the co

99Call Log and Personal Directory display and navigationCall Log and Personal Directory display and navigationM3903 Call Log display and navigationTh