Nortel-networks Nortel IP Phone 1210 User Manual

Nortel Communication Server 1000Nortel IP Phone 1210User GuideTitle page

Welcome10- Conference- Services- Applications• wall-mountable• LCD display screen • high-quality speaker phone• volume control keys to adjust the ring

Operating your IP Phone 1210100Charging a local or long-distance call to an account before you dialUse the following procedure to charge a local or lo

Operating your IP Phone 1210101Charging a conference call to an account Use the following procedure to charge a call to an account when you add someon

Operating your IP Phone 12101022. Press the Charge soft key.orDial the Call Detail Recording FFC.3. Dial the charge account number.4. Dial the number

Operating your IP Phone 1210103Using Privacy ReleaseUse the Privacy Release feature to enable one or more people who share your DN to join a call.Usin

Troubleshooting your IP Phone 1210104Troubleshooting your IP Phone 1210This section provides basic information about troubleshooting your IP Phone 121

Troubleshooting your IP Phone 1210105Invalid ID (2) Incorrect User ID entered.Enter correct User ID.Invalid ID (3) Incorrect User ID entered.Enter cor

Troubleshooting your IP Phone 1210106Permission Denied (4)Incorrect User ID entered.Enter correct User ID.Attempt to log on to a remote IP Phone 1120E

Troubleshooting your IP Phone 1210107Flexible Feature CodesUse Table 11 to track and organize the FFCs assigned to features by your system administrat

Troubleshooting your IP Phone 1210108Call Park Pickup GroupElectronic Lock ActivateRadio Paging AccessElectronic Lock DeactivateRadio Paging AnswerGro

Terms you should know109Terms you should knowCalling Party Name DisplayInformation appearing on the LCD display screen, such as the caller’s name and

Welcome11Figure 1: IP Phone 1210

Terms you should know110Feature displayAn area that shows status information about the feature in use. It also displays the name and status of the act

Terms you should know111Navigation keysKeys used to scroll through menus and lists appearing on the LCD display screen.Off-hookAny line selected to ma

Terms you should know112programmable layers. These keys are also used to configure parameters in the Telephone Options menu.Special dial toneThe three

Index113IndexAAbout the IP Phone 2004 109Accessing display diagnostics 41Accessory Expansion Module 10Activating Ring Again 69Adjusting Volume 38Answe

Index114Interrupted dial tone 110IP Phone 1210 controls 24IP Phone 1210 display 24LLast Number Redial 71Local Area Network (LAN) 9Local Diagnostics 57

Index115Switching from handsfree to hand-set mode 67Switching from handsfree to head-set 68System or Switch 112TTelephone Options 27Terminating a hand

Index116

Nortel Communication Server 1000Nortel IP Phone 1210User GuideCopyright © 2007–2008 Nortel Networks. All Rights Reserved.LEGAL NOTICEWhile the informa

Regulatory and safety information12Regulatory and safety informationThis equipment has been tested and complies with the limits for a Class B digital

Regulatory and safety information13Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirementsTable 1 on page 13 shows

Regulatory and safety information14Table on page 14 shows the Safety compliance for various jurisdictions.European Community EN 55022 Class B Emissi

Regulatory and safety information15Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements.OtherUS/Canada: Hearing

Regulatory and safety information16Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to

Regulatory and safety information17• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consul

Regulatory and safety information18Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68This equipment complies with the CE Marking requ

Regulatory and safety information19Connecting to the Local Area NetworkSevere damage to your IP Phone can occur if you plug the phone into an ISDN con

How to get help20How to get helpThis section explains how to get help for Nortel products and services.Getting Help from the Nortel Web siteThe best w

How to get help21www.nortel.com/ercGetting Help through a Nortel distributor or reseller If you purchase the service contract for your Nortel product

How to get help22

Using your IP Phone 121023Using your IP Phone 1210 After you familiarize yourself with the IP Phone 1210 features, you can start to use the phone. Thi

Using your IP Phone 121024IP Phone 1210 displayYour IP Phone 1210 display is divided into two display areas:• The upper display area is for informatio

Using your IP Phone 121025A triangle before a soft key label, indicates the feature is active.Press the More key to access the next layer of context-s

Using your IP Phone 121026Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key cluster

Using your IP Phone 121027Press the Goodbye key to terminate an active call.When a message is waiting, the red Visual Alerter/Message Waiting indicato

Using your IP Phone 121028— Ring type— Call Timer— On-hook default path— Change Feature Key Label— Live Dialpad• Password Admin— Station Control Passw

Using your IP Phone 121029Call features and Flexible Feature CodesSome features are not available on all telephones. Call features and Flexible Featur

Revision history3Revision historyApril 2008Standard 02.01. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 for UNIS

Installing your IP Phone 121030Installing your IP Phone 1210This section details the steps and precautionary measures to perform during IP Phone insta

Installing your IP Phone 121031Figure 3: Connections on the IP Phone 1210 Perform the following steps to connect the components of the phone and to in

Installing your IP Phone 121032Attaching the foot stand (optional)Attach the foot stand in the appropriate slots depending on the desired angle for yo

Installing your IP Phone 1210331. Plug the headset cord into the headset jack on the back of the IP Phone marked with the ) symbol.Figure 3 on page 31

Installing your IP Phone 121034Connecting the LAN Ethernet cableNote: Your IP Phone 1210 supports both AC power and PoE options, including IEEE 802.3

Installing your IP Phone 121035Wall-mounting the IP Phone (optional)You can install your IP Phone on a wall. Wall-mount the IP Phone using the two key

Customizing your IP Phone 1210—basic features36Customizing your IP Phone 1210—basic featuresThis section explains how you can customize the features o

Customizing your IP Phone 1210—basic features37• “Adjusting volume” on page 38• “Adjusting the display screen contrast” on page 39 • “Selecting a lang

Customizing your IP Phone 1210—basic features38Adjusting volumeUse the following procedure to adjust the volume.5. Press the Enter key. The display pr

Customizing your IP Phone 1210—basic features39Adjusting the display screen contrastYou can adjust the contrast using the Local Tools menu. Nortel rec

Revision history4December 2007Standard 01.02. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to reflect change

Customizing your IP Phone 1210—basic features40Selecting a languageInformation that appears on the display is available in multiple languages. This la

Customizing your IP Phone 1210—basic features41Selecting date and time formatSeveral date and time formats are available. Formats are based on the12-h

Customizing your IP Phone 1210—basic features42Selecting a local dialpad toneWhen you press a key, the response can be a Dual-Tone Multi-Frequency (DT

Customizing your IP Phone 1210—basic features43Viewing IP Phone informationThe Local Set Info option displays the following phone-specific information

Customizing your IP Phone 1210—basic features44Performing diagnosticsThe Diagnostics item displays the following phone-specific information:• Diag Too

Customizing your IP Phone 1210—basic features45Selecting a ring typeUse the Ring type option to configure the IP Phone ring tone. Use the following pr

Customizing your IP Phone 1210—basic features46Enabling or disabling Call TimerThe call timer measures the call duration. Use the following procedure

Customizing your IP Phone 1210—basic features47Enabling OnHook Default PathUse OnHook Default Path option to choose either the Headset or the Handsfre

Customizing your IP Phone 1210—basic features48Use the following procedure to configure Live Dialpad.1. Press the Services key, select Telephone Optio

Customizing your IP Phone 1210—advanced features49Customizing your IP Phone 1210—advanced featuresYou can customize features on your IP Phone 1210 to

Contents5ContentsWelcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Feature overview . . . . . . . . . . .

Customizing your IP Phone 1210—advanced features50Managing your Station Control Password You can assign a Station Control Password (SCPW) to• lock you

Customizing your IP Phone 1210—advanced features51Configuring an Electronic Lock on your IP PhoneUse the Electronic Lock feature to prevent others fro

Customizing your IP Phone 1210—advanced features52Unlocking your IP Phone 1210Use the following procedure to unlock your IP Phone 1210.3. Dial your St

Customizing your IP Phone 1210—advanced features53Configuring the Local Tools menuYour IP Phone 1210 has both local and server-based telephone tools a

Customizing your IP Phone 1210—advanced features54• “4. Lock Menu” on page 58If a menu command has a number in front of it, you can select the command

Customizing your IP Phone 1210—advanced features55When you work in Edit mode, the first field of the item is selected and a blinking cursor appears to

Customizing your IP Phone 1210—advanced features561. PreferencesUse the 1.Preferences menu to alter the following local preferences:• “1. Contrast” on

Customizing your IP Phone 1210—advanced features57Use the following procedure to select a languageNote: The language setting only controls the languag

Customizing your IP Phone 1210—advanced features58Press the Return soft key at any time while you customize the phone using the Local Diagnostics subm

Customizing your IP Phone 1210—advanced features59Consult your system administrator to confirm the availability of the Virtual Office feature on your

Contents6Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 41Accessing display diagnostics . . . . . . . . . . . . .

Customizing your IP Phone 1210—advanced features60Logging in to Virtual OfficeUse the following procedure to activate Virtual Office on your Office IP

Customizing your IP Phone 1210—advanced features61A successful logon transfers all the features, time, date, and tones of your Office IP Phone to your

Customizing your IP Phone 1210—advanced features62Disconnecting your office IP Phone from a remote IP PhoneUse the following procedure to disconnect y

Operating your IP Phone 121063Operating your IP Phone 1210 This section describes how to operate your IP Phone 1210. It describes the operations like

Operating your IP Phone 121064Making a callThis section describes the various ways you can make a call from your IP Phone 1210.• “Using Off-hook diali

Operating your IP Phone 121065Using On-hook dialingPerform the following steps to make a call without lifting the handset.or3. To terminate the call,

Operating your IP Phone 121066Using Handsfree dialingUse handsfree dialing to make a call using the built-in microphone and speaker, or a headset. Dur

Operating your IP Phone 121067Muting a handsfree callUse the following procedure to mute a handsfree call. Switching from handsfree to handset modeUse

Operating your IP Phone 121068Switching from handsfree to headsetUse the following procedure to switch from handsfree to headset. Using PredialUse the

Operating your IP Phone 121069Editing a Predial numberUse the following procedure to edit a Predial number.Activating Ring AgainUse the Ring Again fea

Contents7Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Using On-hook dialing . . . . . . . . . . . . . . . . . .

Operating your IP Phone 121070Calling a Ring Again party after notificationUse the following procedure to call a Ring Again party after notification.

Operating your IP Phone 121071Deactivating Ring Again before notificationUse the following procedure to deactivate Ring Again.Using Last Number Redial

Operating your IP Phone 121072Storing a Speed Call numberUse the following procedure to store a Speed Call number.Making a call using Speed CallUse th

Operating your IP Phone 121073Using System Speed CallUse the System Speed Call feature to dial Speed Call codes that override dialing restrictions pla

Operating your IP Phone 121074Managing calls during a callYou can use the following features during a call:• “Using Call Hold” on page 74• “Using Call

Operating your IP Phone 121075Retrieving a call on holdUse the following procedure to retrieve a call on hold.Using Call WaitingThe Call Waiting featu

Operating your IP Phone 121076Returning to the original call Use the following procedure to return to the original call.Transferring a callUse the Tra

Operating your IP Phone 121077Returning to the original call if the transfer is incompleteUse the following procedure to return to the original call i

Operating your IP Phone 121078If the transferred call is not answered, your IP Phone rings.Returning to the original call if the transferred call is u

Operating your IP Phone 121079Using Call ParkUse the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Pho

Contents8Using Call Page Connect to make an announcement . . . 96Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Operating your IP Phone 121080Parking a call using the SPRE code or FFCTo park a call using the SPRE code or FFC, perform the following procedure.Retr

Operating your IP Phone 121081Note: When Call Park is configured network-wide, you can use this feature across networks. You can configure a System Pa

Operating your IP Phone 121082Displaying call detailsDuring an active call, use the Display feature to display the caller’s number and name (if availa

Operating your IP Phone 121083Deactivating Call ForwardUse the following procedure to deactivate Call Forward.Reinstating a Call Forward numberUse the

Operating your IP Phone 121084Forwarding internal calls onlyUse the following procedure to forward internal calls only. Deactivating Internal Call For

Operating your IP Phone 121085Reinstating Internal Call Forward numberUse the following procedure to reinstate Internal Call Forward number. Using Rem

Operating your IP Phone 121086Deactivating Remote Call ForwardUse the following procedure to activate Remote Call Forward.5. Dial your DN.orTo reinsta

Operating your IP Phone 1210874. Dial your Station Control Password. 5. After you hear the dial tone, dial your DN.6. Press the # key.

Operating your IP Phone 121088Managing multiparty callsUse the following features to enable multiparty conversations:• “Using Call Join” on page 88• “

Operating your IP Phone 121089Using Conferee Selectable DisplayUse the Conferee Selectable Display feature to list active conferees and to disconnect

Welcome9WelcomeYour Nortel IP Phone 1210 brings voice and data to your desktop. IP Phone 1210 can directly connect to a Local Area Network (LAN) throu

Operating your IP Phone 121090Disconnecting a confereeUse the following procedure to disconnect a conferee. indicator. Each key press changes the scre

Operating your IP Phone 121091Using Group CallUse the Group Call feature to automatically call members of a predefined group, one at a time, until all

Operating your IP Phone 121092Answering a group callUse the following procedure to answer a group call. Ending a group callUse the following procedure

Operating your IP Phone 121093Managing calls while busy at workUsing Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to

Operating your IP Phone 121094Hotel ppplicationsHotel applications are a group of hospitality features that increase the value of the IP Phone 1210. I

Operating your IP Phone 121095Cancelling Automatic Wake-Up callUse the following procedure to cancel Automatic Wake-Up call.Verifying Automatic Wake-U

Operating your IP Phone 121096Paging featuresThe IP Phone 1210 supports the following paging voice call features:• “Using Call Page Connect to make an

Operating your IP Phone 121097Using Radio Page Use the Radio Page feature to page a user and stay on the line until the called party answers. The page

Operating your IP Phone 121098Using Automatic Post-selectionThe called party is either busy on the IP Phone or away from their desk. To page the calle

Operating your IP Phone 121099Answering a Radio PageIf you carry a Radio Pager, a page indicates that a caller tried to reach you by dialing your DN.