Nortel Networks 5000I User Manual download pdf (Page 16)

Technical Support for Software Problems

When you have questions concerning the scanner system software, call NCS Pearson Customer

Support.

Before calling, you should:

• Write down a description of your problem. This helps ensure that you will have all the

details you need when you talk to an analyst.

• Note all error messages that appear on your computer's screen. Write down any error

messages that are related to your problem.

• Have a description of your software problem ready. Include the software registration

number (located on the software registration card).

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Nortel Networks 5000I User Manual Page 16