Nortel-networks IP Phone 2001 User Manual

Nortel Communication Server 1000IP Phone 2001User GuideTitle page

About the Nortel IP Phone 200110Figure 1 illustrates the IP Phone 2001.Figure 1: IP Phone 2001Telephone controlsNote: Some IP Phone 2001 phones come w

About the Nortel IP Phone 200111(Goodbye)Use the Goodbye key to terminate an active call.(Hold)Press the Hold key to put an active call on hold. Press

About the Nortel IP Phone 200112ContinuedNote 1: Press the Services key to exit from any menu or menu item.Note 2: The Password Admin menu is not avai

About the Nortel IP Phone 200113Telephone displayThe IP Phone 2001 has two display areas:• The upper display area contains single-line information for

About the Nortel IP Phone 200114Call features and Flexible Feature CodesSystem administration is required for call features and Flexible Feature Codes

About the Nortel IP Phone 200115To change your password (SCPW):(Services)1. Press the Services key.2. Press the Navigation keys to scroll and highligh

About the Nortel IP Phone 2001168. Press the Select soft key to accept the new password.Note: If you have been locked out of your IP Phone 2001, or ha

Connecting the components17Connecting the componentsBefore you beginConnecting the components of the phone1. Connect one end of the handset cord to th

Connecting the components18Figure 3: IP Phone 2001 connections

Configuring options19Configuring optionsThe IP Phone 2001 Services menu lists the following submenus:•The Telephone Options menu enables you or your s

Configuring options20• “Selecting a Ring type” on page 24 • “Viewing telephone information” on page 25When an option has a sublist, an ellipsis (...)

Configuring options21Adjusting the volumeTo adjust the volume, press the Services key and select Volume adjustment... from the Telephone Options menu.

Configuring options22Adjusting the display screen contrastTo adjust the LCD display screen contrast, press the Services key and select Contrast adjust

Configuring options23To select a language:Selecting date/time formatThere are several date/time formats, based on the 12-hour clock or the 24-hour clo

Configuring options24Selecting local dialpad toneUse the Local DialPad Tone option if you want the telephone dialing keys to produce a sound when you

Configuring options25To select a ring type:Viewing telephone informationThe Set Info option displays the following telephone-specific information:• Ge

Making a call26To view telephone information:Making a callThis section describes the various methods that you can use to make a call:• “Using off-hook

Making a call27Using on-hook dialingUse on-hook dialing to dial the number before lifting the handset.2. Dial the number.or(Goodbye)3. To terminate th

Making a call28Using PredialUse the Predial feature to enter, preview, and edit numbers before dialing. To use Predial:or(Goodbye)5. To terminate the

Making a call29To edit a Predial number:Activating Ring AgainUse the Ring Again feature if you receive a busy tone or if there is no answer. Your IP P

Revision history3Revision historyMarch 2006Preliminary 4.08. This document is up-issued to support Nortel Communication Server 1000 Release 4.5.Note:

Making a call30To call a Ring Again party when you receive notification:To deactivate Ring Again before notification:Using Last Number RedialUse the L

Making a call31To use Last Number Redial with the handset:To use Last Number Redial without lifting the handset:Using Speed Call Use the Speed Call fe

Making a call32To make a Speed Call:Making a System Speed CallUse the System Speed Call feature to dial Speed Call codes that override dialing restric

Making a call33To make a System Speed Call:1. Lift the handset.2. Choose one of the following:— Press the System Speed Call (SScUsr) soft key. — Press

Answering a call34Answering a callEach incoming call causes the telephone to ring and the Message Indicator lamp to flash.To answer a call:Note: Do no

While on an active call35While on an active callUse the following features during an active call:• “Placing a call on hold” on page 35• “Transferring

While on an active call36To use the Transfer feature to direct a call to a third party:To return to the original call, if the transfer is incomplete:U

While on an active call37If the transferred call is not answered, your telephone rings:Using Call ParkUse the Call Park feature to hold temporarily (p

While on an active call38To park a call on the System Park DN or your own DN:To park a call on a DN other than the System Park DN or your own DN:To re

While on an active call39Recording a Calling Party NumberUse the Calling Party Number feature to record a caller’s number, or to charge a call to an a

Revision history4

While on an active call40To activate Call Trace: 1. Choose one of the following:— Press the Transfer soft key.— Press the Conference soft key.2. Dial

While away from your desk41While away from your deskUse the following features when you are away from your desk;• “Using Call Forward” on page 41• “Us

While away from your desk42To reinstate Call Forward to the same number:Using Internal Call ForwardUse Internal Call Forward to accept only calls orig

While away from your desk43Using Remote Call ForwardUse Remote Call Forward (from any phone other than your own) to forward your calls to any DN.To ac

While away from your desk44To deactivate Remote Call Forward:7. Press the # key.1. Lift the handset.2. If calling from a telephone outside the system,

While away from your desk45Securing your telephoneThe Electronic Lock feature is controlled using your Station Control Password. To change your Statio

While away from your desk463. Dial your Station Control Password.4. Choose one of the following:(Goodbye)— If dialing locally, press the Goodbye key.—

Talking with more than one person47Talking with more than one personUse the following features to enable conversations between more than two people:•

Talking with more than one person48If the person you attempt to add to the conference is unavailable: Using Group CallUse the Group Call feature to au

Talking with more than one person49To answer a Group Call: Note: When you answer a Group Call, three 10-second tones notify you that there is a group

Contents5ContentsAbout the Nortel IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . 9Basic features . . . . . . . . . . . . . . . . . . .

Working without interruption50Working without interruptionThis section describes the Activating Make Set Busy feature, which provides uninterrupted wo

Additional calling features51Additional calling featuresThe following calling features are available on some IP Phone 2001 phones. Contact your system

Additional calling features52Charging a call or charging a forced callUse the Call Charge feature to charge a call to a specific account. The Forced C

Additional calling features53To charge a call to an account when you transfer a call:2. Choose one of the following:— Press the Charge soft key.— Dial

Additional calling features54To charge a call to an account when you add someone to a conference call:5. Press the Transfer soft key when you hear the

Additional calling features55Using Enhanced OverrideUse the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. U

Additional calling features56Using Forced Camp-onUse the Forced Camp-on feature to automatically ring another telephone (internal or external) immedia

Additional calling features57Overriding a busy signalUse the Override feature to override a busy signal and interrupt another call.To override a busy/

Additional calling features58Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person ans

Additional calling features59To use Automatic Post selection: The called party is either busy on the telephone or away from the desk. To page the call

Contents6Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Making a System Speed Call . . . . . . . . . . . .

Additional calling features603. Dial your own DN to connect to the paging caller. If the caller has hung up, a steady, high-pitched (Number Unavailabl

Additional phone features61Additional phone featuresThe following phone features are available on some IP Phone 2001 phones. Contact your system admin

Additional phone features62Logging in to Virtual OfficeTo activate Virtual Office on your office telephone from your remote telephone:1. Press the Ser

Additional phone features63Using Virtual Office on your remote telephoneFigures 5 to 8 illustrate IP Phones logged on to an IP Phone 2001 using Virtua

Additional phone features64Figure 6: Logged on to an IP Phone 2001 using an IP Phone 2002 Figure 7: Logged on to an IP Phone 2001 using an IP Phone 20

Additional phone features65Figure 8: Logged on to an IP Phone 2001 using an IP Softphone 2050 On the displays of IP Phone 2002 and 2004, and IP Softph

Additional phone features66To regain operation of a telephone being used for Virtual Office:Logging out of Virtual OfficeTo log out from a remote tele

Additional phone features67Troubleshooting Virtual OfficeVirtual Office can display error messages on-screen. The following table lists error messages

Additional phone features68Locked from Login Three failed attempts to enter the correct Station Control Password.Wait one hour for the lock to clear a

Additional phone features69Using Media Gateway 1000BThis section provides more information on the following topics:• “Using Test Local Mode” on page 7

Contents7Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Using Radio Page . . . . . . . . . . . . . . . . . . .

Additional phone features70Local ModeIf the WAN connection goes down, the telephone loses communication with the Main Office TPS. It then registers wi

Additional phone features71Troubleshooting MG 1000BMG 1000B can display error messages on-screen. The following table lists error messages and actions

Using Hospitality features72Using Hospitality featuresUse the following Hospitality features for hotel operations.Configuring Automatic Wake-UpUse the

Using Hospitality features73To quit an Automatic Wake-Up call:To verify the time for the Automatic Wake-Up call:1. Lift the handset. 2. Dial the Autom

Using External Server Applications74Using External Server ApplicationsUse External Server Applications to access a variety of applications directly fr

Flexible Feature Codes (FFCs)75Flexible Feature Codes (FFCs)Use this table to keep track of the FFCs assigned by your system administrator.Table 3: FF

Flexible Feature Codes (FFCs)76

Terms you should know77Terms you should knowAttendant A telephone operator in your organization.Calling Party Name DisplayInformation appearing on the

Terms you should know78Fixed keyThe hard-labeled keys on your telephone.Flexible Feature Codes (FFCs)Specialized codes entered using the dialpad that

Terms you should know79Message waiting indicator/Incoming call indicatorAn LCD or an LED that indicates the status of a feature by the flash, wink, st

Contents8

Terms you should know80Soft keys (self-labeled)A set of keys programmed by your system administrator. These four keys located directly below the displ

Terms you should know81Volume control barA rocker bar you press to increase or decrease the volume of the ringer, handset, headset, and the speaker.

Terms you should know82

Index83IndexAAbout the IP Phone 2001 9Answer a call 34Attendant 77Automatic Wake-Up 72BBasic features 9CCall features and Flexible Feature Codes 14Cal

Index84Line key 10Local DialPad Tone 24MMake Set Busy 50Malicious call trace 39Media Gateway 1000B 69Meet-me page 58Message key 11, 78Message waiting

Index85phone 65Virtual Office on your remote tele-phone 63Volume adjustment 21Volume control bar 10

Index86

Nortel Communication Server 1000IP Phone 2001User GuideCopyright © 2006 Nortel Networks. All rights reserved.The information in this document is subje

About the Nortel IP Phone 20019About the Nortel IP Phone 2001The Nortel IP Phone 2001 brings voice and data to the desktop by connecting directly to a