Nortel-networks BCM1000 User Manual

Part No. P0607659 02September 17, 2003Business Communications ManagerBCM1000Installation and Maintenance Guide• Changes for version 3.5 software (new

10P0607659 02Use When using your telephone equipment, basic safety precautions should always be followed to reduce risk of fire, electric shock and i

100 Chapter 2 Telephony hardwareP0607659 02Analog Station media bay module (North American systems only)The Analog Station media bay module (ASM 8) c

Chapter 2 Telephony hardware 101Installation and Maintenance GuideDECT media bay module(region-specific application)Like the 4X16 module, the DECT mod

102 Chapter 2 Telephony hardwareP0607659 02Fiber Expansion media bay moduleThe Fiber Expansion media bay module (FEM) connects a maximum of six Norst

Chapter 2 Telephony hardware 103Installation and Maintenance GuideTelephones and adaptersThe following telephones and devices can be used with the Bus

104 Chapter 2 Telephony hardwareP0607659 02Norstar M7100 — one-line display, one memory button, without indicator.Norstar M7100N (UK and Australia on

Chapter 2 Telephony hardware 105Installation and Maintenance GuidePortable systemsThe following sections describe the portable systems that are compat

106 Chapter 2 Telephony hardwareP0607659 02DECT system componentsThe DECT system allows the user to access calls and call features while away from th

Chapter 2 Telephony hardware 107Installation and Maintenance Guide• Handset administration — A Business Communications Manager running version 2.5, Fe

108 Chapter 2 Telephony hardwareP0607659 02

109Installation and Maintenance GuideChapter 3Auxiliary requirementsYou require a personal computer to run the Business Communications Manager Unified

11Installation and Maintenance GuideInternational Regulatory InformationThis is a class A product. In a domestic environment this product may cause ra

110 Chapter 3 Auxiliary requirementsP0607659 02If you are using Microsoft Internet Explorer, set the following parameters:• Check for newer versions:

111Installation and Maintenance GuideChapter 4Selecting the media bay modules for your systemThe media bay modules are the devices in the Business Com

112 Chapter 4 Selecting the media bay modules for your systemP0607659 02Selecting the trunk media bay modulesThe number and type of lines coming into

Chapter 4 Selecting the media bay modules for your system 113Installation and Maintenance GuideAn example:• If you require 24 T1 digital lines, you ne

114 Chapter 4 Selecting the media bay modules for your systemP0607659 02An example for North America:• If you require 12 digital extensions, you need

Chapter 4 Selecting the media bay modules for your system 115Installation and Maintenance GuideFigure 37 shows a model of how the DS30 channels are a

116 Chapter 4 Selecting the media bay modules for your systemP0607659 02Setting OffsetsEach offset is one-quarter of a DS30 channel. Each DS30 channe

Chapter 4 Selecting the media bay modules for your system 117Installation and Maintenance GuideDetermining module channel requirementsFigure 39 shows

118 Chapter 4 Selecting the media bay modules for your systemP0607659 021 Make a list of modules and the space requirements for each module you chose

119Installation and Maintenance GuideChapter 5Installing the BCM1000This chapter describes how to install the BCM1000.Preparation checklistBefore you

12P0607659 02Only qualified persons should service the system.The installation and service of this hardware is to be performed only by service person

120 Chapter 5 Installing the BCM1000P0607659 02Electrical requirementsThe following electrical requirements must be met:• Power must be supplied from

Chapter 5 Installing the BCM1000 121Installation and Maintenance GuideAnalog loopThe following parameters must be met for an analog loop.• maximum dc

122 Chapter 5 Installing the BCM1000P0607659 02Companion equipmentIf you are installing a Companion system, check that you have the following hardwar

Chapter 5 Installing the BCM1000 123Installation and Maintenance GuideInstalling the BCM1000 in a rackThe BCM1000 fits into a standard 19-inch equipme

124 Chapter 5 Installing the BCM1000P0607659 02Installing the BCM1000 into the rackAfter the brackets are installed, perform the following steps to i

Chapter 5 Installing the BCM1000 125Installation and Maintenance GuideInstalling the BCM1000 on the wallTo mount the BCM1000 on the wall, you need:• t

126 Chapter 5 Installing the BCM1000P0607659 02Figure 42 Attaching the mounting brackets to the BCM10003 Install the 2 cm (3/4 in.) plywood backboa

Chapter 5 Installing the BCM1000 127Installation and Maintenance GuideFigure 43 Mount the BCM1000 on the wall6 Insert two #10 x 2.5 cm (#10 x 1 in.)

128 Chapter 5 Installing the BCM1000P0607659 02Installing the BCM1000 on a flat surfaceYou can install the BCM1000 on any flat surface that can suppo

129Installation and Maintenance GuideChapter 6Installing the BCM1000e (expansion unit)This chapter describes how to install the BCM1000e.The BCM1000e

13Installation and Maintenance GuideAdditional Safety InformationThe following interfaces are classified as Telecommunication Network Voltage (TNV) ci

130 Chapter 6 Installing the BCM1000e (expansion unit)P0607659 023 Fasten the bracket to the BCM1000e using the four supplied screws.4 Repeat steps 2

Chapter 6 Installing the BCM1000e (expansion unit) 131Installation and Maintenance GuideInstalling the BCM1000e on the wallThe BCM1000e must be instal

132 Chapter 6 Installing the BCM1000e (expansion unit)P0607659 027 Align the slots on the wall mounting bracket over the screws. 8 Push the unit agai

Chapter 6 Installing the BCM1000e (expansion unit) 133Installation and Maintenance Guide2 Plug the other end of the cable into the DS256 connector on

134 Chapter 6 Installing the BCM1000e (expansion unit)P0607659 02

135Installation and Maintenance GuideChapter 7Setting media bay module DIP switchesBefore you install a media bay module, assign switch settings for t

136 Chapter 7 Setting media bay module DIP switchesP0607659 02numbers 2 and 3. However, you cannot choose DS30 channel 7 for the DSM32 module, becaus

Chapter 7 Setting media bay module DIP switches 137Installation and Maintenance GuideFigure 49 Assigning the modules to the DS30 channel hierarchy

138 Chapter 7 Setting media bay module DIP switchesP0607659 02Determining module DIP switch settingsAfter you determine in which order you want to as

Chapter 7 Setting media bay module DIP switches 139Installation and Maintenance GuideTable 14 shows possible DS30 channel and offset configurations fo

14P0607659 02Nortel Networks shall not be liable for any incidental or consequential damages, including, but not limited to, loss, damage or expense

140 Chapter 7 Setting media bay module DIP switchesP0607659 02Setting the DIP switches on the modulesBefore you install the media bay modules into th

Chapter 7 Setting media bay module DIP switches 141Installation and Maintenance GuideLine and extension numbers for specific modulesThe switch setting

142 Chapter 7 Setting media bay module DIP switchesP0607659 02Table 17 shows the switch settings for each DS30 channel, and the resulting line assign

Chapter 7 Setting media bay module DIP switches 143Installation and Maintenance GuideCTM switch settingsThere are two models of CTMs. • CTMs have four

144 Chapter 7 Setting media bay module DIP switchesP0607659 0230on on on on on181-184181-184 189-192off1on on on on189-192189-192 197-200off off2on o

Chapter 7 Setting media bay module DIP switches 145Installation and Maintenance Guide4X16 switch settingsThe 4X16 module combines a CTM and a DSM 16.

146 Chapter 7 Setting media bay module DIP switchesP0607659 0260on on onoffon on91-94DS30 channel 7***301-3161on onoff offon on99-1022onoffonoffon on

Chapter 7 Setting media bay module DIP switches 147Installation and Maintenance GuideASM 8 switch settingsTwo ASM units can share a DS30 channel numbe

148 Chapter 7 Setting media bay module DIP switchesP0607659 02DSM switch settingsThere are two types of DSMs: • DSM 16s have 16 lines. These modules

Chapter 7 Setting media bay module DIP switches 149Installation and Maintenance GuideDECT switch settingsThe DECT module supports a maximum of eight D

Functional changes, 3.5 softwareBusiness Communications Manager 3.5 changes affecting the BCM1000BCM 3.5 program updatesThis document provides supplem

150 Chapter 7 Setting media bay module DIP switchesP0607659 02FEM switch settingsThe DIP switches on the underside of the FEM module are used to turn

151Installation and Maintenance GuideChapter 8Installing media bay modulesAfter you set the switches on the media bay modules, you can install them in

152 Chapter 8 Installing media bay modulesP0607659 02Shutting down the systemBefore you perform any maintenance procedures, read the following warnin

Chapter 8 Installing media bay modules 153Installation and Maintenance GuideInstalling a media bay moduleAfter the system is powered down, you can ins

154 Chapter 8 Installing media bay modulesP0607659 025 On the back of the module, if it has a wired connector between the daughter board and the back

Chapter 8 Installing media bay modules 155Installation and Maintenance GuideReconnecting the equipmentAfter you install the module correctly into the

156 Chapter 8 Installing media bay modulesP0607659 02Replacing media bay modulesWhen media bay modules require replacement, follow the steps in this

Chapter 8 Installing media bay modules 157Installation and Maintenance Guide6 Set the DIP switches on the new module to match the settings you recorde

158 Chapter 8 Installing media bay modulesP0607659 02

159Installation and Maintenance GuideChapter 9Starting the systemThe BCM1000 and BCM1000e are each powered through an ac outlet. The voltage required

16 BCM1000, BCM 3.5 addendumBCM1000 Installation and Maintenance Guide P0607659 02New hardwareThis section describes the new hardware that was relea

160 Chapter 9 Starting the systemP0607659 02Checking power and wiringThe Business Communications Manager system is a global product. Therefore, you m

Chapter 9 Starting the system 161Installation and Maintenance GuideChecking system power and statusAfter you connect power to the BCM1000, the Power L

162 Chapter 9 Starting the systemP0607659 021 If the Power LED does not light:a Disconnect the power cords.b Check all cables and power connections.

Chapter 9 Starting the system 163Installation and Maintenance GuideConnecting the data networking hardwareThis section describes how to connect networ

164 Chapter 9 Starting the systemP0607659 02Connecting wiring to the LAN cardConnect wiring to the WAN cardWarning: Do not plug these cables into the

Chapter 9 Starting the system 165Installation and Maintenance GuideTable 26 shows the wire connections for a DB25 adapter cable.Connect wiring to the

166 Chapter 9 Starting the systemP0607659 02Table 27 shows the wire connections for a RS-422/EIA 530 modem adapter cableTable 28 shows the wire conne

Chapter 9 Starting the system 167Installation and Maintenance GuideTable 29 shows the wire connections for a DB15 X.21 adapter cable.Replacing the car

168 Chapter 9 Starting the systemP0607659 02Setting initial system configurationsAfter starting the BCM1000, you are ready to set the initial configu

Chapter 9 Starting the system 169Installation and Maintenance GuideConnecting when there is an IP address conflictIf you cannot use the default IP add

BCM1000, BCM 3.5 addendum 17P0607659 02 BCM1000 Installation and Maintenance GuideThe figure below shows the front of the GATM module. Note that bot

170 Chapter 9 Starting the systemP0607659 02• 9600 bits per second• 8 data bits• no parity• 1 stop bit• hardware flow control Finding the configurati

Chapter 9 Starting the system 171Installation and Maintenance GuideFigure 60 Main Menu9 What information you want to configure, will determine your

172 Chapter 9 Starting the systemP0607659 02Using an Ethernet crossover cableYou use an ethernet crossover cable connected to a computer with a netwo

Chapter 9 Starting the system 173Installation and Maintenance Guide6 In the IP Address field, enter 10.10.10.2.7 In the Subnet Mask field, enter 255.2

174 Chapter 9 Starting the systemP0607659 02

175Installation and Maintenance GuideChapter 10Wiring the modulesThis chapter describes how to wire the cables that connect to the station and trunk m

176 Chapter 10 Wiring the modulesP0607659 02Figure 62 Process map: Trunk and station wiring process mapModule wiring warningsWarning: Electrical sh

Chapter 10 Wiring the modules 177Installation and Maintenance GuideConnecting media bay modules to Service ProvidersTo connect DTM, CTM, CTM8, 4X16, o

178 Chapter 10 Wiring the modulesP0607659 02• Figure 65 shows the wiring pin-out for a BRI to the service provider (BRI loop set to T)This diagram al

Chapter 10 Wiring the modules 179Installation and Maintenance GuideWiring media bay modules to internal connectionsAfter you have the trunk modules wi

18 BCM1000, BCM 3.5 addendumBCM1000 Installation and Maintenance Guide P0607659 02GATM switch settingsThere are two sets of DIP switches located on

180 Chapter 10 Wiring the modulesP0607659 02Table 31 and Figure 66 provide the wiring scheme for the DSM 16, 4X16 and DSM 32 modules. The Sets headin

Chapter 10 Wiring the modules 181Installation and Maintenance GuideTable 32 and Figure 67 provide the wiring scheme for the eight pairs that connect t

182 Chapter 10 Wiring the modulesP0607659 024 Set up any mobile system you are using.• Ensure the base stations are correctly installed and connected

Chapter 10 Wiring the modules 183Installation and Maintenance GuideConnecting the fiber cablesFollow these steps to connect your Norstar expansion mod

184 Chapter 10 Wiring the modulesP0607659 02DS30 channel 5, FEM port 4Norstar 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284BCM 273

185Installation and Maintenance GuideChapter 11Installing telephones and peripheralsYou can add telephones and peripherals before or after you initial

186 Chapter 11 Installing telephones and peripheralsP0607659 02Central Answering Position (CAP)The Central Answering Position (CAP) module connects t

Chapter 11 Installing telephones and peripherals 187Installation and Maintenance GuideInstalling an emergency telephoneYou can use the emergency telep

188 Chapter 11 Installing telephones and peripheralsP0607659 02Installing IP telephonesThe Business Communications Manager emobility strategy include

Chapter 11 Installing telephones and peripherals 189Installation and Maintenance GuideThe following documentation is available for this system:• A sit

BCM1000, BCM 3.5 addendum 19P0607659 02 BCM1000 Installation and Maintenance GuideWiring the GATMThe other trunk media bay modules are connected usi

190 Chapter 11 Installing telephones and peripheralsP0607659 02T7406 cordless systemsThe T7406 cordless system consists of a base station that connec

191Installation and Maintenance GuideChapter 12Installing the Companion systemThis chapter describes the process for installing a Companion wireless s

192 Chapter 12 Installing the Companion systemP0607659 02Companion componentsBusiness Communications Manager Companion has four main components:Softw

Chapter 12 Installing the Companion system 193Installation and Maintenance GuideInstalling the Companion hardwareThe Companion hardware must be in pla

194 Chapter 12 Installing the Companion systemP0607659 02There are two versions of the RPI unit: • The RPI-8 BIX UL supports a maximum of eight base

Chapter 12 Installing the Companion system 195Installation and Maintenance GuideThis procedure explains how to mount the RPI unit.1 Partially screw in

196 Chapter 12 Installing the Companion systemP0607659 025 Feed the power cord through the bottom of the RPI and route it through the clip and around

Chapter 12 Installing the Companion system 197Installation and Maintenance GuideWiring the and connecting the RPI The maximum two-way DC loop resistan

198 Chapter 12 Installing the Companion systemP0607659 02RPI output connectionsFeed the output pairs in through the bottom of the RPI and route the p

Chapter 12 Installing the Companion system 199Installation and Maintenance GuideRPI-8 BIX wiring chartTable 38 lists the wiring chart for the RPI-8 BI

2P0607659 02Copyright © 2003 Nortel NetworksAll rights reserved. October, 2003.The information in this document is subject to change without notice.

20 BCM1000, BCM 3.5 addendumBCM1000 Installation and Maintenance Guide P0607659 02The following figure and table show the wiring pin outs for a GATM

200 Chapter 12 Installing the Companion systemP0607659 0232OBIX3BS3-PWR Red-Orange7 Orange-Red33 TCM Red-Green8 Green-Red34 +PWR Red-Brown9 Brown-Red

Chapter 12 Installing the Companion system 201Installation and Maintenance GuideRPI-8 BIX wiring chartTable 39 lists the wiring chart for the RPI-16 B

202 Chapter 12 Installing the Companion systemP0607659 0241OBIX14BS14-PWR Yellow-Blue16 Blue-Yellow42 TCM Yellow-Orange17 Orange-Yellow43 +PWR Yellow

Chapter 12 Installing the Companion system 203Installation and Maintenance GuideInstalling Companion base stationsBefore you install portable equipmen

204 Chapter 12 Installing the Companion systemP0607659 02Attaching a Companion base stationInstall base stations on a wall or on a ceiling. When inst

Chapter 12 Installing the Companion system 205Installation and Maintenance GuideThe polarity of the TCM connections is not important. If you connect t

206 Chapter 12 Installing the Companion systemP0607659 02Registering Companion telephonesTo use Companion portable telephones, you must first install

Chapter 12 Installing the Companion system 207Installation and Maintenance GuideInstalling external antennas and lightning surge protectionYou can use

208 Chapter 12 Installing the Companion systemP0607659 02Installing antennas (United States of America)The following points cover special information

Chapter 12 Installing the Companion system 209Installation and Maintenance GuideInstalling an outdoor antenna (USA)To install an outdoor antenna, foll

BCM1000, BCM 3.5 addendum 21P0607659 02 BCM1000 Installation and Maintenance GuideAuxiliary equipmentThe BCM 3.5 software release also introduces su

210 Chapter 12 Installing the Companion systemP0607659 023 Route and connect the coaxial cable from the lightning surge protector to the appropriate

Chapter 12 Installing the Companion system 211Installation and Maintenance GuideInstalling antennas (Canada)There are three types of external antennas

212 Chapter 12 Installing the Companion systemP0607659 02Installing an indoor directional antennaThe indoor directional antenna has a backplate that

Chapter 12 Installing the Companion system 213Installation and Maintenance GuideFigure 82 shows the two methods of installing the indoor omnidirection

214 Chapter 12 Installing the Companion systemP0607659 02To install an outdoor omnidirectional external antenna, follow these steps:1 Screw the anten

Chapter 12 Installing the Companion system 215Installation and Maintenance Guide3 Slide the mast down into the cover until it fits. 4 Rotate the mast

216 Chapter 12 Installing the Companion systemP0607659 02The recommended wire gauge is 6 AWG (4 mm). Connect the ground lead to the building ground.

217Installation and Maintenance GuideChapter 13Installing Analog Terminal AdaptersThis chapter provides installation instructions for the Analog Termi

218 Chapter 13 Installing Analog Terminal AdaptersP0607659 02Analog transmission parameters(North American systems only)The following are the require

Chapter 13 Installing Analog Terminal Adapters 219Installation and Maintenance GuideInsertion loss measurementMeasure the total insertion loss between

22 BCM1000, BCM 3.5 addendumBCM1000 Installation and Maintenance Guide P0607659 02The T7316E can be used alone or you can expand feature and line bu

220 Chapter 13 Installing Analog Terminal AdaptersP0607659 02Connecting the ATA 2After you have determined that the proper environment exists, you ca

Chapter 13 Installing Analog Terminal Adapters 221Installation and Maintenance GuideFollow these steps to connect the cable.1 Connect one end of a lin

222 Chapter 13 Installing Analog Terminal AdaptersP0607659 02Figure 89 ATA 2 back viewDetermining the ATA 2 extension numberYou must determine the

Chapter 13 Installing Analog Terminal Adapters 223Installation and Maintenance GuideConfiguring the ATA 2Configure the ATA 2 using Business Communicat

224 Chapter 13 Installing Analog Terminal AdaptersP0607659 02ATA 2 data communicationThe ATA 2 connects a standard analog data device, such as a FAX

Chapter 13 Installing Analog Terminal Adapters 225Installation and Maintenance GuideInstalling a data communication deviceFigure 90 shows the hardware

226 Chapter 13 Installing Analog Terminal AdaptersP0607659 02

227Installation and Maintenance GuideChapter 14Installing optional telephony equipmentThis chapter tells you how to connect the optional ringer, page,

228 Chapter 14 Installing optional telephony equipmentP0607659 02External paging system(customer supplied)You can connect an external paging system t

Chapter 14 Installing optional telephony equipment 229Installation and Maintenance Guide2 Connect the paging system relay to the Page relay output on

BCM1000, BCM 3.5 addendum 23P0607659 02 BCM1000 Installation and Maintenance GuideThe KIM hardware and T7316E both come with installation and initia

230 Chapter 14 Installing optional telephony equipmentP0607659 02Connecting the external music sourceFollow these steps to connect the external music

231Installation and Maintenance GuideChapter 15TroubleshootingThis chapter describes some hardware troubleshooting options for determining the cause o

232 Chapter 15 TroubleshootingP0607659 02Using the System Status Monitor to monitor LEDsThe LEDs on the BCM1000 are part of the System Status Monitor

Chapter 15 Troubleshooting 233Installation and Maintenance GuideFigure 96 LED locations on the face of the BCM1000The Business Communications Manage

234 Chapter 15 TroubleshootingP0607659 023 To set the parameters for the System Status Sanity check, click the LED Settings tab.The LED Settings reco

Chapter 15 Troubleshooting 235Installation and Maintenance GuideIf the emergency telephone is connected to the CTM, use the following procedure:1 Chec

236 Chapter 15 TroubleshootingP0607659 02Checking for dial tone at the ATA 2Check to ensure there is dial tone from the set and from the ATA 2 module

237Installation and Maintenance GuideChapter 16Preparing hardware for maintenance or upgradesWhen you need to replace or update a piece of hardware on

238 Chapter 16 Preparing hardware for maintenance or upgradesP0607659 02Shutting down the system softwareThe Business Communications Manager system r

Chapter 16 Preparing hardware for maintenance or upgrades 239Installation and Maintenance GuideShutting down the system hardware After the system has

24 BCM1000, BCM 3.5 addendumBCM1000 Installation and Maintenance Guide P0607659 02CallPilot profiles: The following table lists the default prime la

240 Chapter 16 Preparing hardware for maintenance or upgradesP0607659 02Removing the front bezelThe front bezel is a plastic cover installed on the f

Chapter 16 Preparing hardware for maintenance or upgrades 241Installation and Maintenance GuideThe Business Communications Manager automatically start

242 Chapter 16 Preparing hardware for maintenance or upgradesP0607659 02

243Installation and Maintenance GuideChapter 17Replacing the hard diskThe BCM1000 for the 2.5 system includes either one or two factory-installed hard

244 Chapter 17 Replacing the hard diskP0607659 02Remember to take suitable precautions when working inside the Business Communications Manager base u

Chapter 17 Replacing the hard disk 245Installation and Maintenance Guide4 Remove the four screws holding the hard disk bracket to the BCM1000. Refer t

246 Chapter 17 Replacing the hard diskP0607659 025 Lift the bracketed hard disk(s) out of the unit.6 Remove the screws that fasten the brackets to th

Chapter 17 Replacing the hard disk 247Installation and Maintenance GuideInstalling a new hard diskThis section describes what you need to do to instal

248 Chapter 17 Replacing the hard diskP0607659 023 Place the hard disk assembly back into the BCM1000. a Align the holes in the brackets with the hol

Chapter 17 Replacing the hard disk 249Installation and Maintenance Guide5 Replace the cover on the BCM1000. 6 Restore the units to operation. Refer to

BCM1000, BCM 3.5 addendum 25P0607659 02 BCM1000 Installation and Maintenance GuideThe following table shows the Mobility services that are supported

250 Chapter 17 Replacing the hard diskP0607659 02• If the hard disk requires initialization, the Platform Initialization Menu appears. Refer to Figur

Chapter 17 Replacing the hard disk 251Installation and Maintenance Guideb Next you need to ensure the correct MSC configuration has been entered. Ente

252 Chapter 17 Replacing the hard diskP0607659 02Installing the mirrored disk controllerIf you upgrade your system from a single-disk system to a mir

Chapter 17 Replacing the hard disk 253Installation and Maintenance GuideInstalling the RAID boardThe following steps describe how to install the RAID

254 Chapter 17 Replacing the hard diskP0607659 028 When the board is seated correctly, return to the board face inserted in the slot in the front of

Chapter 17 Replacing the hard disk 255Installation and Maintenance GuideIn the mirrored disk configuration, the RAID controller board automatically wr

256 Chapter 17 Replacing the hard diskP0607659 02Routing power for mirrored systemsThere are specific power cable configurations for the mirrored dis

Chapter 17 Replacing the hard disk 257Installation and Maintenance GuidePower routing for 2.0 hardwareFollow these steps to connect power to the hard

258 Chapter 17 Replacing the hard diskP0607659 02RAID board LEDsThe front end of the board fits into the card slot that is closest to the media bay m

Chapter 17 Replacing the hard disk 259Installation and Maintenance GuideControlling and monitoring mirroring operationsYou can monitor and control dis

26 BCM1000, BCM 3.5 addendumBCM1000 Installation and Maintenance Guide P0607659 02Product and documentation updatesFor the latest information about

260 Chapter 17 Replacing the hard diskP0607659 02

261Installation and Maintenance GuideChapter 18Adding or replacing a cooling fanCooling fans circulate air through the chassis of the BCM1000 and expa

262 Chapter 18 Adding or replacing a cooling fanP0607659 02Troubleshooting fan operationThere are two LEDs on the front of the BCM1000 and one on the

Chapter 18 Adding or replacing a cooling fan 263Installation and Maintenance Guide4 Remove the fan cable from wherever it is connected. Refer to Figur

264 Chapter 18 Adding or replacing a cooling fanP0607659 025 Remove the snap rivets that hold the fan to the BCM1000. Refer to Figure 123 and Figure

Chapter 18 Adding or replacing a cooling fan 265Installation and Maintenance GuideReplacing the cooling fanTo replace the fan in the BCM1000, follow t

266 Chapter 18 Adding or replacing a cooling fanP0607659 024 Connect the power supply cables for each fan to the SSM board. Refer to Figure 122 on pa

Chapter 18 Adding or replacing a cooling fan 267Installation and Maintenance GuideFigure 127 Fan screws location in BCM1000e, 2.0 models.Figure 128

268 Chapter 18 Adding or replacing a cooling fanP0607659 02Replacing a fan into the BCM1000eFollow these steps to replace the fan in the BCM1000e.1 P

269Installation and Maintenance GuideChapter 19Replacing a power supplyBCM1000s and BCM1000es can have standard or redundant power supplies. This chap

Functional changes, 3.0.1 softwareBusiness Communications Manager 3.0.1 functional changes for BCM1000BCM 3.0.1 program updatesThis document provides

270 Chapter 19 Replacing a power supplyP0607659 02Removing the standard power supplyIf the standard power supply fails, the system will be down. Foll

Chapter 19 Replacing a power supply 271Installation and Maintenance Guide8 Remove the four power supply screws from the back of the BCM1000. Refer to

272 Chapter 19 Replacing a power supplyP0607659 028 Monitor the power LED. Refer to Table 47.The Business Communications Manager system starts up whe

Chapter 19 Replacing a power supply 273Installation and Maintenance GuideSetting up the base unitThis section describes the steps for replacing a stan

274 Chapter 19 Replacing a power supplyP0607659 02Installing the redundant power supplyAfter you have prepared the BCM1000 to accommodate the redunda

Chapter 19 Replacing a power supply 275Installation and Maintenance Guide5 Insert the power supply bracket and secure it with a screw. Refer to Figure

276 Chapter 19 Replacing a power supplyP0607659 0211 Insert the power modules into the redundant power supply housing at the back of the server.a The

Chapter 19 Replacing a power supply 277Installation and Maintenance GuideReplacing a redundant power supply moduleIf the green LED for the power suppl

278 Chapter 19 Replacing a power supplyP0607659 02Replacing a power supply in an BCM1000eThe power supply in the BCM1000e is exactly the same type of

Chapter 19 Replacing a power supply 279Installation and Maintenance Guide• Redundant power supply: “Replacing a redundant power supply module” on page

28 BCM1000, BCM 3.0.1 addendumBCM1000 Installation and Maintenance Guide P0607659 02Figure 1 Main Menu screen5. Select1 (Platform Initialization Men

280 Chapter 19 Replacing a power supplyP0607659 02

281Installation and Maintenance GuideChapter 20Replacing data cards and processing hardwareBesides the hard disk, power supply, and cooling fans, a nu

282 Chapter 20 Replacing data cards and processing hardwareP0607659 02Removing a data cardFive LEDs on the front of the BCM1000 indicate PCI card sta

Chapter 20 Replacing data cards and processing hardware 283Installation and Maintenance GuideFollow these steps to remove the LAN, WAN or modem cards:

284 Chapter 20 Replacing data cards and processing hardwareP0607659 02Replacing PECsThe 2.5 BCM1000 comes equipped with two processor expansion cards

Chapter 20 Replacing data cards and processing hardware 285Installation and Maintenance GuideRemoving PECsThe following steps describe the process for

286 Chapter 20 Replacing data cards and processing hardwareP0607659 02Installing a PECWhen you replace or add PECs, ensure you have followed the dire

Chapter 20 Replacing data cards and processing hardware 287Installation and Maintenance GuideReplacing memoryThe version 2.5 BCM1000 comes equipped wi

288 Chapter 20 Replacing data cards and processing hardwareP0607659 02Replacing memory DIMM chipsYou replace a DIMM when the DIMMs fails or when you

Chapter 20 Replacing data cards and processing hardware 289Installation and Maintenance Guide7 Slide the new DIMM, edge connectors first, into the slo

BCM1000, BCM 3.0.1 addendum 29P0607659 02 BCM1000 Installation and Maintenance GuideFigure 3 Initialization Menu screen7. Select 1 (Initialize Unive

290 Chapter 20 Replacing data cards and processing hardwareP0607659 02Removing the clock/calendar batteryThis section explains how to correctly remov

Chapter 20 Replacing data cards and processing hardware 291Installation and Maintenance GuideInstalling the new batteryThis section describes how to r

292 Chapter 20 Replacing data cards and processing hardwareP0607659 02

Chapter 21 Replacing telephones 293Installation and Maintenance GuideChapter 21Replacing telephonesWhen the Business Communications Manager system is

294 Chapter 21 Replacing telephonesP0607659 02Replacing telephones with different modelsIf you disconnect a digital or analogy telephone and connect

295Installation and Maintenance GuideAppendix ASystem region attributesThis appendix provides a number of tables that show the relationship of system

296 Appendix A System region attributesP0607659 01LanguagesTable 50 lists the languages available for each region and a specific order in which the l

Appendix A System region attributes 297Installation and Maintenance GuideCaller ID displaysThe North American region supports the following format: 55

298 Appendix A System region attributesP0607659 01ISDN line servicesTable 53 shows the ISDN private network services that are supported by the Busine

Appendix A System region attributes 299Installation and Maintenance GuideMobility services by regionTable 55 shows the Mobility services that are supp

3Installation and Maintenance GuideNorth American Regulatory InformationSafetyBusiness Communications Manager equipment meets all applicable requireme

30 BCM1000, BCM 3.0.1 addendumBCM1000 Installation and Maintenance Guide P0607659 02Note: The initialization process is automatic and takes approxim

300 Appendix A System region attributesP0607659 01Trunk availability by regionDifferent countries have different available trunk types. Table 56 prov

Appendix A System region attributes 301Installation and Maintenance GuidePRCSpainSwedenSwitzerlandTai wanUnited KingdomTable 58 PRI line protocol su

302 Appendix A System region attributesP0607659 01BRI and PRI line typesTable 59 provides a description of the types of lines that BRI and PRI trunks

Appendix A System region attributes 303Installation and Maintenance GuidePRI ISDN interface with 23 B channels and 1 D channel at 1.544 MBps (in Europ

304 Appendix A System region attributesP0607659 01Defining time zones by country and languageTime zones are based on the actual time zone where the B

Appendix A System region attributes 305Installation and Maintenance GuideTable 61 Region defaults Functionality Attribute North American Global Uni

306 Appendix A System region attributesP0607659 01DRT Delay Show in second disabled disabled disabledDefault 4 ring cycles 4 ring cycles 4 ring cycle

Appendix A System region attributes 307Installation and Maintenance GuideTandem alerting disabled disabled disabledTON/NPI national/E.164 national/E.1

308 Appendix A System region attributesP0607659 01

309Installation and Maintenance GuideAppendix BMedia bay module combinationsThis section describes some combinations of trunk and station modules to d

BCM1000, BCM 3.0.1 addendum 31P0607659 02 BCM1000 Installation and Maintenance GuideFigure 6 Quick start page12 Enter the correct information for LA

310 Appendix B Media bay module combinationsP0607659 01Fully-loaded setupThis section describes a system containing one DSM 32, one DSM 16, two ASM 8

Appendix B Media bay module combinations 311Installation and Maintenance GuideDECT combinationsThis section describes a system containing a DECT modul

312 Appendix B Media bay module combinationsP0607659 01Changing configurationsHere are some points to consider when changing modules in existing or i

Appendix B Media bay module combinations 313Installation and Maintenance GuideSet DNs and port numbersThe media bay module, based on the switch settin

314 Appendix B Media bay module combinationsP0607659 01

315Installation and Maintenance GuideGlossaryaccess codeA unique digit or digits entered by the user to access some telephony features such as Line po

316 GlossaryP0607659 01background musicA feature that plays music from the speaker of your telephone. Background Music is available when you attach a

Glossary 317Installation and Maintenance Guidecall logAn incoming call log accessed through the set that displays the following information for every

318 GlossaryP0607659 01Companion WirelessThe name for the communication systems which use radio technology to transmit and receive signals between it

Glossary 319Installation and Maintenance Guidedisconnect supervisionA feature that enables the system to detect if an external caller hangs up. Enable

32 BCM1000, BCM 3.0.1 addendumBCM1000 Installation and Maintenance Guide P0607659 02Product and documentation updatesFor the latest information abou

320 GlossaryP0607659 01event messageThese are messages generated by the system to record activity. The messages are written to the system log.externa

Glossary 321Installation and Maintenance GuideHandsfreeA feature used to make calls without using the telephone receiver. Activate Full Handsfree unde

322 GlossaryP0607659 01Also, you can answer an external caller using the call handling features such as Call Park or Call Pickup Directed.Internet Pr

Glossary 323Installation and Maintenance GuideThis feature is different from Call Forward in two ways. Line redirection redirects only external calls,

324 GlossaryP0607659 01Network Basic Input/Output System (NetBIOS)An interface and upper-level protocol developed by IBM for use with a proprietary a

Glossary 325Installation and Maintenance GuideParallel portA port that transfers data through multiple wires. Parallel ports normally use a 25-pin int

326 GlossaryP0607659 01protocolA set of rules and procedures for exchanging data between computers or Business Communications Managers on a network o

Glossary 327Installation and Maintenance GuideRestriction filterRestriction filters prevent selected telephone numbers or feature codes from being dia

328 GlossaryP0607659 01System speed dial codeA two-digit code (01 to 70) that you program to dial a telephone number a maximum of 24 digits long. You

Glossary 329Installation and Maintenance GuideV.90A data transmission standard used by the modem installed in the Business Communications Manager. Thi

Functional changes, 3.0 softwareBusiness Communications Manager 3.0 functional changes for BCM1000BCM 3.0 program updatesThis document provides supple

330 GlossaryP0607659 01

Installation and Maintenance Guide331IndexNumerics10/100 Base T network interface card 17216-wire pairs 1792/6 channel split 11425-pair cableamphenol

332 IndexP0607659 01applicationsfeatures 80ASMASM 8 descriptionDIP switch settings 139, 147DIP switch settings (upgraded 2.5 system) 35DS30 channe

Index 333 Installation and Maintenance Guideinstalling clock battery 291installing media bay modules 151installing on a wall 125knockout plate 273m

334 IndexP0607659 01VoIP Gateway (requires keycode) 82wiring requirements 120Ccablesanalog/digital length 120DB15 X.21 adapter cable 167fan cable

Index 335 Installation and Maintenance GuideUTAM messages 206Companion 3020 192Companion Base Station, see base stationcomponentshardware 70RPI 196

336 IndexP0607659 01digital telephone4X16 module 98, 99BRIM S/T module 96DSM 16 and DSM 32 modules 98DSM16 module overview 74DSM32 overview 74DTM

Index 337 Installation and Maintenance Guideearphone jack 229earth calling 16electrical ground requirements 120electrical requirements 120electrica

338 IndexP0607659 01earth calling 16fiber ports 150wiring 182fiber cable, coiling 182Fiber Expansion media bay module, see FEMfiber ports, FEM mod

Index 339 Installation and Maintenance Guideequipment and supplies 121external music source 229external paging 228hard disk 247in rack 123, 129inte

34 BCM1000, BCM 3.0 addendumInstallation and Maintenance Guide P0607659 02Full double density means that instead of a DSM16 module occupying a full

340 IndexP0607659 01power supply 272power supply module 275solid green 161, 262solid red 161, 262SSM board 263states 161, 262system status monitor

Index 341 Installation and Maintenance Guideexpansion capabilities 287replacing 285, 288memory buttonCAP 186CAPN 103M7000 103M7100N 104M7208N 104M7

342 IndexP0607659 01card combinations 163conflicts 168connecting LAN 164connecting modem card 165connecting WAN 164DPNSS 80Ethernet crossover cabl

Index 343 Installation and Maintenance Guidechecking voltage 160Companion RPIcord warning 160do not fasten cords 160mirrored disks 256reconnecting

344 IndexP0607659 01ISDN line services support 298languages 23, 296line protocol 26, 301mobility services 25, 299modules 25, 299system defaults 30

Index 345 Installation and Maintenance Guideserial data in/out 169service order code (SOC) 5service providerdisable internal CSUtrunk wiring 177set

346 IndexP0607659 01TCM connections, base station 205TCP/IP protocol 172technical requirements documents 6telecommunication network voltage (TNV)

Index 347 Installation and Maintenance GuideGATM 16Unified Managerconfiguring the PC 172keycodes 173PC requirements 109uninterruptible power supply

BCM1000, BCM 3.0 addendum 35P0607659 02 Installation and Maintenance GuideFigure 13 Assigning double density modules to the DS30 bus hierarchySett

36 BCM1000, BCM 3.0 addendumInstallation and Maintenance Guide P0607659 02DSM16/DSM 32 single density switch settings (upgraded system)The following

BCM1000, BCM 3.0 addendum 37P0607659 02 Installation and Maintenance GuideDSM16+ and DSM 32+ double density switch settings (upgraded system)The fol

38 BCM1000, BCM 3.0 addendumInstallation and Maintenance Guide P0607659 02CTM, CTM8 and 4X16 (CTM/DSM) switch settingsSelect bus Select offset Enter

BCM1000, BCM 3.0 addendum 39P0607659 02 Installation and Maintenance GuideUpgrading from a standard systemWhen you upgrade your BCM1000 from a singl

4P0607659 02Enhanced 911 Configuration Radio-frequency Interference Telecommunication registrationBusiness Communications Manager equipment meets all

40 BCM1000, BCM 3.0 addendumInstallation and Maintenance Guide P0607659 02Initializing the hard disk (single-disk system)The BCM1000 is normally ini

BCM1000, BCM 3.0 addendum 41P0607659 02 Installation and Maintenance GuideFigure 9 Platform Initialization Menu screen3. Enter 1 (Initialize Univers

42 BCM1000, BCM 3.0 addendumInstallation and Maintenance Guide P0607659 026. Do one of the following:• Run the Quick Start Wizard to create the syst

43Installation and Maintenance GuideContentsNorth American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Safety . .

44 ContentsP0607659 02BCM 3.0 program updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Platform compatibility

Contents 45Installation and Maintenance GuideChapter 2Telephony hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

46 ContentsP0607659 02Chapter 5Installing the BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119Preparation

Contents 47Installation and Maintenance GuideASM 8 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

48 ContentsP0607659 02Chapter 11Installing telephones and peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185System telephones

Contents 49Installation and Maintenance GuideConfiguring the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5Installation and Maintenance GuideNetwork ConnectionCanada and USHearing Aid CompatibilityBusiness Communications Manager telephones are hearing-aid

50 ContentsP0607659 02Installing the mirrored disk controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252Installing

Contents 51Installation and Maintenance GuideChapter 21Replacing telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

52 ContentsP0607659 02

53Installation and Maintenance GuideFiguresFigure 11 Offsets are part of DS30 bus line groups . . . . . . . . . . . . . . . . . . . . . . . . . 33Fig

54 FiguresP0607659 02Figure 51 Switches on the media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140Figure 52 Process map: In

Figures 55Installation and Maintenance GuideFigure 93 Page relay jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

56 FiguresP0607659 02Figure 135 Securing the power supply bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275Figure 136 Insert and

57Installation and Maintenance GuideTablesTable 1 Interface harmonized standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Ta

58 TablesP0607659 02Table 29 DB15 X.21 adapter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167Table 30 Serial port

59Installation and Maintenance GuidePrefaceThis guide describes how to install, initialize and maintain the Business Communications Manager 1000 (BCM1

6P0607659 02Use of a Music SourceIn accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors and

60 PrefaceP0607659 02Text conventionsThis guide uses the following text conventions:Note: Note SymbolAlerts you to important information.Tip: Tip Sym

Preface 61Installation and Maintenance GuideAcronymsThese are the acronyms used in this document.ANSI American National Standards InstituteASM Analog

62 PrefaceP0607659 02MSC Media services cardNIC Network interface cardOPX Off premises extensionPBX Private branch exchangePCI Peripheral component

Preface 63Installation and Maintenance GuideRelated publicationsThe following documents provide further information about the BCM1000 and related medi

64 PrefaceP0607659 02Installation documentationRemove your Business Communications Manager components from the boxBCM1000 and BCM1000e hardware insta

Preface 65Installation and Maintenance GuideOperations documentationTelephony ConfigurationProgramming Operations GuideQuick Start WizardSetting up Li

66 PrefaceP0607659 02Call Management documentation Voice Mail and Call Management ApplicationsCall Detail Recording System Administration GuidePerson

Preface 67Installation and Maintenance GuideUnified Manager and hardware maintenance documentationHow to get helpUSA and CanadaAuthorized Distributors

68 PrefaceP0607659 02EMEA (Europe, Middle East, Africa)Technical Support - CTASTelephone:00800 800 89009Fax:44-191-555-7980email:emeahelp@nortelnetwo

69Installation and Maintenance GuideChapter 1Introducing the Business Communications Manager This chapter describes the Business Communications Manage

7Installation and Maintenance Guidetelecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own

70 Chapter 1 Introducing the Business Communications ManagerP0607659 02Computer componentsThe BCM1000 computing functions are supported by the follow

Chapter 1 Introducing the Business Communications Manager 71Installation and Maintenance GuideTable 4 provides a table of weights and measurements of

72 Chapter 1 Introducing the Business Communications ManagerP0607659 02Figure 17 BCM1000 interior components with a standard power supply system (2

Chapter 1 Introducing the Business Communications Manager 73Installation and Maintenance GuidePower supply — The BCM1000 can have a single (standard)

74 Chapter 1 Introducing the Business Communications ManagerP0607659 02Telephony componentsThe telephony components perform call processing by connec

Chapter 1 Introducing the Business Communications Manager 75Installation and Maintenance Guide• BCM1000e — a separate cabinet with six additional bays

76 Chapter 1 Introducing the Business Communications ManagerP0607659 02Media Services CardThe Media Services Card (MSC), a PCI card, performs call pr

Chapter 1 Introducing the Business Communications Manager 77Installation and Maintenance Guide• Music on hold jack — The BCM1000 uses the Music on hol

78 Chapter 1 Introducing the Business Communications ManagerP0607659 02Connection portsYou can connect to the BCM1000 through your computer via the s

Chapter 1 Introducing the Business Communications Manager 79Installation and Maintenance GuideBCM1000 LEDsA line of 10 operational LEDs display on the

8P0607659 02• If the terminal equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discont

80 Chapter 1 Introducing the Business Communications ManagerP0607659 02System optionsThe Business Communications Manager system provides a number of

Chapter 1 Introducing the Business Communications Manager 81Installation and Maintenance Guide• Call Center Set Up and Operation Guide— Nortel Network

82 Chapter 1 Introducing the Business Communications ManagerP0607659 02• CallPilot Message Networking Setup and Operation Guide and CallPilot Message

Chapter 1 Introducing the Business Communications Manager 83Installation and Maintenance Guide• Multimedia Call Center Setup and Operation Guide and M

84 Chapter 1 Introducing the Business Communications ManagerP0607659 02• IPX Routing — Business Communications Manager 2.5 supports the following IPX

Chapter 1 Introducing the Business Communications Manager 85Installation and Maintenance GuideBusiness Communications Manager expansion unitThe BCM100

86 Chapter 1 Introducing the Business Communications ManagerP0607659 02Installation process overviewFigure 23 provides an overview of the installatio

Chapter 1 Introducing the Business Communications Manager 87Installation and Maintenance GuideConnect the telephony componentsThe telephony components

88 Chapter 1 Introducing the Business Communications ManagerP0607659 02

89Installation and Maintenance GuideChapter 2Telephony hardwareThe BCM1000 is a modular system. You can increase the capacity of your Business Communi

9Installation and Maintenance GuideEMI/EMC (FCC Part 15) • Reorient or relocate the receiving antenna. • Increase the separation between the equipment

90 Chapter 2 Telephony hardwareP0607659 02Media bay module common featuresMedia bay modules are designed within a common casing, which includes the f

Chapter 2 Telephony hardware 91Installation and Maintenance GuidePower connectionsThe back of the modules have a single connector that provides a DS25

92 Chapter 2 Telephony hardwareP0607659 02DIP switchesThe six DIP switches that you use to set the DS30 channels and offsets are found either on the

Chapter 2 Telephony hardware 93Installation and Maintenance GuideTrunk media bay modulesYou install the trunk media bay modules in the BCM1000 or the

94 Chapter 2 Telephony hardwareP0607659 02Digital Trunk media bay moduleThe Digital Trunk media bay module (DTM) connects a standard digital PSTN lin

Chapter 2 Telephony hardware 95Installation and Maintenance GuideCaller ID Trunk media bay module (North American systems only)The CTM and CTM 8 have

96 Chapter 2 Telephony hardwareP0607659 02Figure 29 CTM and CTM8 LEDs and jacksBasic Rate Interface media bay moduleThe Basic Rate Interface media

Chapter 2 Telephony hardware 97Installation and Maintenance GuideStation media bay modulesYou install the station media bay modules in the BCM1000 or

98 Chapter 2 Telephony hardwareP0607659 02Digital Station media bay module Three types of media bay modules support digital telephones on the Busines

Chapter 2 Telephony hardware 99Installation and Maintenance Guide4X16 media bay module(North American systems only)The 4X16 provides both analog trunk