Nortel Networks Meridian M3905 manuals

Nortel networks Meridian M3905 User Manual (110 pages)

Brand: Nortel-networks | Category: Handset Cordless Phone | Size: 2.56 MB |

English

Table of contents

Meridian Digital

1

Telephones

1

Contents

3

8 Draft 0.01

8

M3905 Call Center telephone

9

Your Telephone’s Controls

11

More

12

In - Calls

13

Supervisor

13

Emergency

13

Obv Agent

14

Terms you should know

15

Directory Numbers

16

Your telephone’s display

17

Options List

18

Select a language

19

Change a Feature Key label

19

To restore key label(s):

20

Adjust Screen contrast

21

Adjust volume

21

Choose Ring type

22

Select Call Log options

22

1st Code: 408

23

2nd Code:

23

3rd Code:

23

Headset type selection

25

Use Headset port on call

25

Display diagnostics

26

Headset interface

27

Agent login

27

To login:

28

Not Ready

29

Default login

30

Agent logout

30

Call Center Agent features

31

Call Forcing

32

Use the Emergency Key

33

Use Not Ready

33

Activate Make Set Busy

33

Answer or make non-ACD calls

34

Contact your supervisor

34

To return from Walkaway:

36

Agent Keys

37

Answer Agent

37

Answer Emergency

37

Call Agent

38

Night Service

40

Viewing queue status

41

WAITING MAND LWAIT TOFQ

42

Callers Redial

42

43

Make a call

44

Auto Dial

45

Ring Again

46

Redial last number called

46

Use Speed Call

47

Make a System Speed Call

48

Use Hot Line

48

Make an Intercom call

49

Answer a call

50

While on an active call

51

Use Timed Reminder Recall

52

Use Attendant Recall

53

Use Call Park

53

System Park DN:

54

To retrieve a parked call:

54

Display incoming calls

56

Trace a Malicious call

56

Incoming calls

57

Activate Call Pickup

58

Use Call Waiting

59

Forward calls

60

Forward internal calls only

61

Use Remote Call Forward

62

Secure your telephone

64

Set up a Conference call

65

Join a call

66

To view active conferees:

67

To disconnect a conferee:

67

Use Group Call

68

To answer a Group Call:

69

To end a Group Call:

69

Additional Call Features

70

Charge or Force Charge a call

71

Enhanced Override Feature

73

Forced Camp-on

74

Override Feature

75

Privacy Release Feature

75

Radio Paging

76

Voice Call

78

Quit Copy

80

Directory password protection

81

Call Log

84

Dial

85

Programmable Feature Key:

86

Use the Personal Directory

87

Done

88

Add an outgoing call

90

Delete

91

DelList

92

Use Card View

93

Search for an entry

94

Clear

95

Set-to-Set Messaging

96

Corporate Directory

99

Key on your dial pad

100

Headsets

103

Key-based Expansion Module

103

Personal Directory PC Utility

103

Flexible Feature Codes (FFCs)

104

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