Nortel Networks NN10300-020 User Manual

Carrier VoIPNortel IP Phone 2007 UserGuide (CICM)Release: (I)SN10Document Revision: 02.03www.nortel.comNN10300-020.

10 OverviewIP Phone terminal descriptionThe IP Phone 2007 offers these features:•five light-emitting diode (LED) indicator lamps— message waiting lamp

100 Access Code summaryCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007, 2008 Nortel Networks.

Carrier VoIPNortel IP Phone 2007 User Guide (CICM)Copyright © 2007, 2008 Nortel NetworksAll Rights Reserved.Release: (I)SN10Publication: NN10300-020Do

Touch panel description 11• upgradeable firmware• wideband audio supportTouch panel descriptionPoint-and-click operations are performed using the touc

12 OverviewFigure 2Touch panel application areaThis table lists the components of the touch panel application area.Table 1Touch panel application area

Touch panel description 13Table 1Touch panel application area (cont’d.)Component DescriptionFour soft keysSoftkey labels are context sensitive.Softkey

14 OverviewTable 2Touch panel tools areaComponents DescriptionTools Provides access to the tools used on theterminal.Primary application Shows you the

Terminal indicators 15Touch screen maintenanceThe touch screen will need occasional cleaning.CAUTIONDo not use any liquids or powders on the telephone

16 OverviewCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007, 2008 Nortel Networks.

17.IP Phone 2007 menu systemsAfter you successfully log on, the menu systems are active and available.An up or down arrow indicates the navigation key

18 IP Phone 2007 menu systemsFeatureUse the Feature menu to access these submenus:AssignUse the Assign menu to:•define the key type•enable and disable

Main menu 19See “Using the Time menu” (page 65).UserUse the User menu to:• view your username• view your login type• enable or disable auto login feat

Carrier VoIPRelease: (I)SN10Publication: NN10300-020Document status: StandardDocument release date: 7 March 2008Copyright © 2007, 2008 Nortel Networks

20 IP Phone 2007 menu systemsMenu hierarchyTools menuThe tools menu provides access to these options.If password protection is enabled the system prom

How to use the navigation keys 21Contrast and brightnessUse the Contrast and Brightness option to adjust these levels of thedisplay, and to reset the

22 IP Phone 2007 menu systemsCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007, 2008 Nortel Net

23.Connecting the IP Phone to the LANFollow this procedure to connect the terminal to the Local Area Network(LAN), and to a power source.CAUTIONRisk o

24 Connecting the IP Phone to the LANProcedure job aidFigure 4IP Phone connectorsCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 S

25.Logging onThis section describes how to log on to the network. If the Centrex IPClient Manager (CICM) is set up as part of a group of CICMs, you ca

26 Logging on7 Press Ok.You are logged on and the Menu screen appears.--End--Carrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Stand

27.Logging offFollow this procedure to log off from the network.Step Action1 From the touch panel, select Logoff.2 Press Ok.A confirmation screen appe

28 Logging offCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007, 2008 Nortel Networks.

29.Maintaining the touch panelFollow these procedures to maintain the touch panel.Navigation•“Calibrating the touch panel” (page 29)• “Cleaning the to

3.ContentsNew in this release 7Features 7Softkey Enhancement 7Other changes 7Overview 9IP Phone terminal description 10Touch panel description 11Appli

30 Maintaining the touch panelYou will exit to the main display.• If the calibration is incorrect and you want to try again, pressYes. Repeat step 3.-

31.Making callsFollow one of these procedures to make a call.Navigation•“Making a call using off-hook dialing” (page 31)• “Making a call using handsfr

32 Making callsA line is selected and you hear a dial tone.2 Use the dialpad to enter the number.3 When the call is answered, begin speaking.4 For pri

Editing a predialed number 332 Use the dialpad to enter the new number.--End--Carrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Stan

34 Making callsCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007, 2008 Nortel Networks.

35.Answering callsFollow these procedures to answer calls. Incoming calls cause thetelephone to sound and the message indicator lamp to flash.See Figu

36 Answering callsThe call is answered.--End--Carrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007

37.Ending a callFollow this procedure to terminate an active call.The goodbye key is useful for dropping out of a conference call or exitingvoice mail

38 Ending a callCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007, 2008 Nortel Networks.

39.While on an active callFollow these procedures to put a call on hold, transfer a call, use the mutekey, and use the conference call feature.See Fig

4TFTP upgrade 21Preferences 21How to use the navigation keys 21Connecting the IP Phone to the LAN 23Logging on 25Logging off 27Maintaining the touch p

40 While on an active callStep Action1 On the screen, touch the key to which the Transfer feature isassigned.The call is put on hold and a dial tone s

Using the mute feature 41Using the mute featureMuting prevents the transmission of sounds through the microphone.Follow this procedure to use the mute

42 While on an active callCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007, 2008 Nortel Networ

43.Using call forwardFollow this procedure to forward calls to another IP Phone when you areaway from your desk.Step Action1 To activate call forward

44 Using call forwardCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007, 2008 Nortel Networks.

45.Navigating the menu systemFollow the procedures in this section to access and use the menu system.You can select menu items using shortcut keys. Th

46 Navigating the menu systemNavigating the Audio menuIf you have permission to change the default volume on the handset,headset, and handsfree speake

Navigating the User menu 47Navigating the Time menuFollow this procedure to navigate the Time menu. Use this menu toconfigure the formats used by the

48 Navigating the menu systemSee “Changing your password” (page 71).--End--Carrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standar

49.Using the Audio menuFollow these procedures to view and edit your audio settings. Your systemadministrator must grant you permission to edit your a

5Adjusting the contrast and brightness of the display 53Using the Feature menu 55Using the Assign menu 55Defining the key type 56Assigning a directory

50 Using the Audio menu2 If you have permission, and want to edit you audio profile, pressOk.A list of available profiles appears.3 Select the profile

Resetting a default volume 518 You may also press Play to hear the volume level of the Ringeror Buzzer volume settings.9 Also included in the menu for

52 Using the Audio menuSelecting a ring toneFollow this procedure to select a ring tone.You can listen to a ring tone before you select it, through th

53.Adjusting the contrast and brightnessof the displayFollow this procedure to adjust the contrast level of the display.Step Action1 Open the Tools me

54 Adjusting the contrast and brightness of the displayThe current contrast level is saved and you return to the previousscreen.--End--Carrier VoIPNor

55.Using the Feature menuFollow these procedures to use the Feature menu.When you access the Features menu, a numbered list of the featuresprovisioned

56 Using the Feature menuStep Action1 From the main menu, open the Feature menu.2 On the terminal, select the key that you want to assign to adifferen

Using the Assign menu 57The key type is changed and a check mark appears beside theselection.7 To assign a directory entry to a Local key, see “Assign

58 Using the Feature menuStep Action1 From the main menu, open the Feature menu.2 From the Feature menu, select and open Assign.The Assign menu opens.

Using the Options menu 59Labeling a feature keyFollow this procedure to change the label associated with a feature.Text entries are made using the on-

6Using the Outbox 85Accessing the Outbox 85Viewing Outbox call information 86Storing a number from the Outbox 86Using the Outbox to make a call 87Rese

60 Using the Feature menusuch as Call Forward and Make Set Busy, (which can only be activatedwhile the user’s line is idle). Conversely, displaying ei

Using the Options menu 613 From the Options menu, select and open Default Feature.The Default Features screen appears, showing a list of DN keys.4 Scr

62 Using the Feature menuCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007, 2008 Nortel Network

63.Selecting the languageFollow this procedure to select your language preference.Step Action1 From the main menu, select and open LanguageA list of a

64 Selecting the languageCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007, 2008 Nortel Network

65.Using the Time menuFollow procedures in this section to configure time and date formats.Navigation•“Setting the time zone” (page 65)• “Enabling Day

66 Using the Time menuStep Action1 From the main menu, open the Time menu.2 From the Time menu, select and openDaylight Saving.The Daylight Saving scr

Setting the date format 67Step Action1 From the main menu, open the Time menu.2 From the Time menu, select and open Time Format.The Time Format screen

68 Using the Time menuResetting the default timeFollow this procedure to reset the terminal to the default time.Step Action1 From the main menu, open

69.Using the User menuFollow procedures in this section to view and edit your User profile.Navigation•“Viewing your username” (page 69)• “Viewing your

7.New in this releaseThe following sections detail what is new in Nortel IP Phone 2007 UserGuide (CICM), (NN10300-020) for release (I)SN10.•“Features”

70 Using the User menuStep Action1 From the main menu, open the User menu.2 From the User menu, select and open Login Type.If Unique is enabled, Ok ap

Changing your password 71Changing your passwordFollow this procedure to change your password.Text entries are made using the on-screen keyboard or the

72 Using the User menuCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007, 2008 Nortel Networks.

73.Testing the local modeThe Diagnostics menu is used by an administrator for registering theterminal with a Survivable Remote Gateway.Follow this pro

74 Testing the local modeCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007, 2008 Nortel Network

75.Performing a firmware upgradeIf a firmware upgrade for the IP Phone is available, the system promptsyou to upgrade when you log on. If the firmware

76 Performing a firmware upgradeCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007, 2008 Nortel

77.Using the directoryFollow procedures in this section to use the directory feature.Navigation•“Adding or editing a directory entry” (page 77)• “Dele

78 Using the directoryb Enter the number.c Press Ok.The number is entered in the directory, and you returnto the New Entry menu.5 To add or edit the s

Making a call using the directory 794 Press the down navigation key until the Delete option appears.5 Press Ok.A confirmation screen appears.6 Press O

8 New in this releaseCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007, 2008 Nortel Networks.

80 Using the directoryCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007, 2008 Nortel Networks.

81.Using the InboxFollow these procedure to use the Inbox.The IP Phone 2007 has a dedicated fixed key for the Inbox. The systemlogs the incoming key n

82 Using the InboxAccessing the InboxFollow this procedure to access and use the Inbox.Step Action1 Press the Inbox key.The Inbox screen appears, show

Resetting the Inbox 83The Inbox screen appears, showing a list of the 10 most recentincoming calls.2 Select a number from the list.3 Press Ok.The Dial

84 Using the Inbox2 From the History menu, select Reset Inbox.3 Press Ok.The calls in the Inbox are deleted. You return to the previousmenu.--End--Car

85.Using the OutboxFollow the procedures in this section to use the Outbox feature.The IP Phone 2007 has a dedicated fixed key for the Outbox. Informa

86 Using the OutboxStep Action1 Press the Outbox key.The Outbox screen appears, showing a list of the 10 most recentoutgoing calls.2 Select an item fr

Resetting the Outbox 873 Press Ok.A list of options appears.4 Press the down navigation key to select Store.The directory submenu appears.5 See “Addin

88 Using the OutboxCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007, 2008 Nortel Networks.

89.Adjusting the sleep timerFollow this procedure to reset the sleep timer. To extend the life of thetouch panel display, the IP Phone uses a sleep ti

9.OverviewThe IP Phone 2007 brings voice and data to the desktop by connectingdirectly to a Local Area Network (LAN) through an Ethernet connection.Wh

90 Adjusting the sleep timerThe time increases or decreases each time you press the key.4 Continue to press the Up or Down key until the time you want

91.Using the Preferences toolFollow this procedure to change the look of the dedicated feature keys.The preferences tool allows you to:•change a defau

92 Using the Preferences tool8 Perform one of these actions:• To save the changes, press Apply.A saving in progress message will appear, followed by a

Procedure job aid 93Procedure job aidCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007, 2008 No

94 Using the Preferences toolCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007, 2008 Nortel Net

95.Using the on-screen keyboard to entertextFollow this procedure to use the on-screen keyboard to enter text. Youmay also use the dialpad to enter te

96 Using the on-screen keyboard to enter textCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Copyright © 2007,

97.Using the dialpad to enter textFollow this procedure to use the dialpad to enter text. You may also usethe on-screen keyboard to enter text. See “U

98 Using the dialpad to enter textFigure 5Procedure job aidCarrier VoIPNortel IP Phone 2007 User Guide (CICM)NN10300-020 02.03 Standard7 March 2008Cop

99.Access Code summaryContact your system administrator for a list of features available on yourIP Phone, and the corresponding Access Codes.Use Table