Nortel Networks CallPilot User Manual download pdf (Page 65)

Chapter 9 Transferring calls 65

CallPilot Reference Guide

Transferring a call to Custom Call Routing (CCR)

CCR is a single-digit application that provides callers with a more sophisticated menu and a wider

range of options than the Automated Attendant.

Callers can use CCR to:

• listen to the Home menu and make a selection

• listen to a pre-recorded CCR Information message

• leave a message in a mailbox

• transfer to another extension or an external number

For more information about CCR, ask your System Administrator.

You can transfer a call to the beginning of a CCR Tree.

To transfer a call to a CCR Tree

1 Press

≤·°ﬂ

Do not press Hold

≥

because the call is put on hold automatically.

2 Choose a CCR Tree by entering a digit from 1 to 8 and pressing

3 Wait until the display shows

Call transferred

before you attempt any other features.

1 2 ... 60 61 62 63 64 65 66 67 68 69 70 ... 110 111

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Nortel Networks CallPilot User Manual Page 65