Nortel Networks NN43001-121 manuals

Nortel networks NN43001-121 User Manual (304 pages)

Brand: Nortel-networks | Category: Software | Size: 6.77 MB |

English

Table of contents

Nortel Converged Ofﬁce

1

Fundamentals — Microsoft

1

Ofﬁce Communications Server

1

Contents

3

Installation 101

5

Conﬁguration 111

5

Maintenance 209

6

Troubleshooting 215

6

Appendix C Abbreviations 297

7

Procedures

7

New in this release

9

Revision History

10

How to get help

11

12 How to get help

12

Introduction

13

14 Introduction

14

Component overview navigation

15

Converged Ofﬁce

15

Enterprise Voice

17

OCS 2007 Voice components

18

Media Gateways

19

Mediation Server

20

Mediation Server 21

21

Figure 4

21

Figure 5

23

Personal Call Assistant

25

Access Edge Ser ver

27

OCS 2007 snap-in

27

CDR data collection

28

SIP CTI (TR/87) Protocol

29

Figure 8

30

SIP diagram

30

Hardware Load Balancer

31

Ofﬁce Communicator 2007

32

Documentation References

32

Planning and engineering

35

Network conﬁguration

36

Small network

37

Medium network

38

Large network

39

Multiple customer network

40

Network conﬁguration 41

41

Figure 13

41

Multiple location network

42

Load Balancer planning

43

Load Balancer requirements

44

Load Balancer planning 45

45

Capacity planning

46

Capacity planning navigation

47

OC 2007 client requirements

47

48 Planning and engineering

48

Mediation server requirements

49

Signaling Server requirements

49

Call Server requirements

50

General requirements

51

Server topology

52

Operating System Requirements

52

Hardware Requirements

53

Virtual Server 2005

54

SIP access port

55

Basic Client Conﬁguration

58

Port use

58

Security

59

OC client authentication

59

60 Planning and engineering

60

Figure 17

60

Signaling security

60

Dial Plan considerations

61

Computer (SIP) Calls

61

Phone (RCC or TR/87) Calls

62

Dialstrings

63

64 Planning and engineering

64

Figure 20

64

North American format

64

Figure 21

64

Outside North America format

64

Within North America

65

Outside North America

65

Capacity

67

Redundancy

67

SIP routing

67

Feature Interactions

68

Figure 23

69

Computer call

69

70 Planning and engineering

70

72 Planning and engineering

72

Single node Redundancy

78

Campus redundancy

78

Geographic redundancy

78

Client considerations

82

Converged Ofﬁce functionality

82

MCM 2.0 to MCM 3.0

84

Load balancer considerations

84

Prerequisites

85

Migration process

86

Uniﬁed Messaging

90

98 Planning and engineering

98

Figure 25

98

Signaling integrated

98

Uniﬁed Messaging 99

99

Figure 26

99

Signaling non-integrated

99

100 Planning and engineering

100

Installation

101

Installation navigation

102

NN43001-121 01.03 Standard

103

Release 5.0 30 April 2008

103

104 Installation

104

Figure 28

104

Installing the CS 1000 system

105

ATTENTION

105

Active Directory

106

OCS Proxy server installation

107

Load Balancer installation

108

MCM installation

109

110 Installation

110

Conﬁguration

111

Active Directory conﬁguration

112

Deﬁning users

114

Figure 32

115

Figure 33

117

Enable Remote call control

117

118 Conﬁguration

118

Figure 34

118

Figure 35

119

Load Balancer conﬁguration

120

Voice Properties conﬁguration

120

Enabling dual forking–by user

121

Applying policy

122

OCS conﬁguration procedures

122

Conﬁguration of Static Routes

122

Front End server

123

124 Conﬁguration

124

Figure 37

124

Figure 38

125

Routing tab

125

126 Conﬁguration

126

Figure 39

126

Figure 40

127

128 Conﬁguration

128

Figure 41

128

Mediation Server conﬁguration

133

Conﬁguring a Mediation Server

133

MCM 3.0 conﬁguration

134

MCM architecture

135

136 Conﬁguration

136

Figure 43

136

MCM Direct conﬁguration

137

MCM management console

137

138 Conﬁguration

138

MCM menu options

139

140 Conﬁguration

140

Figure 45

140

MCM conﬁguration window

140

MCM 3.0 conﬁguration 145

145

Figure 48

145

Get SIP URI

145

146 Conﬁguration

146

Figure 49

146

Get phone

146

MCM 3.0 conﬁguration 147

147

Figure 50

147

MCM 3.0 conﬁguration 149

149

150 Conﬁguration

150

Figure 51

150

Call Server conﬁguration

151

Conﬁguring the Codec

151

Loss Plan conﬁguration

152

Caller ID table conﬁguration

157

DNS Server conﬁguration

159

SIP Trunk conﬁguration

160

Domain naming

163

164 Conﬁguration

164

Figure 56

164

SIP Trunk Domain name

164

URI Mapping

165

166 Conﬁguration

166

Figure 58

166

SIP URI Map

166

Figure 59

167

SIP GW CLID Parameters

167

168 Conﬁguration

168

NRS conﬁguration

169

CDR conﬁguration

170

Computer Calls (SIP Gateway)

170

Example 2 (North America)

171

Phone number normalization

171

172 Conﬁguration

172

CS 1000 conﬁguration

173

Conﬁguring the AML

173

Conﬁguring a station

175

Signaling Server conﬁguration

177

Node parameter conﬁguration

178

180 Conﬁguration

180

Figure 65

180

DNS conﬁguration

180

Parameter: Service Enabled

182

Parameter: Customer Number

182

SIP CTI Dial Plan preﬁxes

184

Parameter: Dialing Plan

185

186 Conﬁguration

186

188 Conﬁguration

188

Figure 67

188

Conﬁguring the SIP URI Map

189

Conﬁguring CDR

190

Phone Calls (SIP CTI)

190

Figure 70

191

SIP INFO message

191

Normalizing phone numbers

192

Creating Normalization rules

193

194 Conﬁguration

194

Normalizing phone numbers 195

195

Figure 71

195

196 Conﬁguration

196

Figure 72

196

Normalizing phone numbers 197

197

Figure 73

197

Figure 74

197

Redundancy conﬁguration

198

200 Conﬁguration

200

Figure 75

200

Figure 76

201

UM Address

201

202 Conﬁguration

202

Figure 77

202

Dial plan window

202

Figure 78

203

Adding Exchange UM

204

Figure 80

205

206 Conﬁguration

206

Figure 81

206

Dial Plan window

206

Figure 82

207

208 Conﬁguration

208

Maintenance

209

Remote Call Control

210

Troubleshooting

215

216 Troubleshooting

216

SIP Dialog not established

217

SIP CTI service is down

218

Reconﬁgure SIP CTI service

219

222 Troubleshooting

222

OC client not registered

223

Pop-up not displayed

223

Two pop-ups are displayed

224

Delay for a SIP Gateway call

224

Capturing traces and logs

225

MCM logs

228

Activating MCM logging

229

MCM log ﬁle output

230

MCM Event log

230

Resetting MCM debug trace

231

OCS logs

231

Activating OCS logs

232

OC client start-up debugging

233

Case checklists

234

Appendix A

237

Message sequence

238

Call ﬂow

239

Figure 94

240

Call Forward by OC client

244

Remote Call Control Call Flow

245

Supported features

246

Appendix B

249

Conﬁguration Examples

249

Setting up the lab

250

Collecting required data

251

Conﬁguring the Call Server

252

Screen output:

253

Screen output

260

Screen Output:

260

Signaling Server checklist

262

Standard Edition 263

263

Figure 102

263

Figure 103

263

Figure 104

264

SIP GW Settings

264

Standard Edition 265

265

Figure 105

265

Figure 106

266

SIP CTI Services

266

Standard Edition 267

267

Figure 107

267

Standard Edition 269

269

Figure 109

269

Host Authorization

269

Figure 110

270

General user properties

270

Standard Edition 271

271

Figure 111

271

Communications properties

271

Figure 112

272

User Options

272

Standard Edition 273

273

Figure 113

273

MCM Application

273

Figure 114

274

Enterprise Edition

275

OCS Management Console

278

Figure 118

280

General tab settings

281

Security/Certiﬁcates

282

Figure 122

284

Enterprise Edition 285

285

Figure 123

285

Routing for Enterprise Pool

285

Conﬁguring DNS

286

Enterprise Edition 287

287

Figure 125

287

Installing and conﬁguring MCM

289

Figure 128

290

RTC Server Local Group

290

Conﬁguring NRS

293

Figure 132

294

MCM endpoints

294

Normalizing Phone Numbers

295

Book Service is available

296

Appendix C

297

Abbreviations

297

298 Appendix C Abbreviations

298

Appendix C Abbreviations 299

299

300 Appendix C Abbreviations

300

Appendix C Abbreviations 301

301

302 Appendix C Abbreviations

302

Communications Server 2007

304

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